Andy Pedroso

Forrester Account Manager (Australia)
Functional Training, Rugby enthusiast, lover of Food

[Andy Pedroso @andypedroso1]

Get around Kris, it's a great cause! @EyesUpToday https://t.co/hKyNuFuBWO

[Andy Pedroso @andypedroso1]

Grab yourself an arvo tea or coffee and take some time out to read this piece by
@maxieschmidt & @samsternjones in Marketing Magazine - Incentivising CX initiatives is a shortcut to damaged relationships with customers and employe…https://t.co/AmAj1rAN7z https://t.co/fBbwPOT3ph

[Andy Pedroso @andypedroso1]

https://t.co/jG0u6b9Zvb

[Andy Pedroso @andypedroso1]

Forrester Senior Security Analyst @Jinan_Forrester & Australia's Research Director @mb_analyst providing #cybersecurity insights at Trend Micro's #cloudsec event. Key takeaways:
- Change the #culture to foster a significant change in the organisation's se…https://t.co/vcQsxAYn89

[Andy Pedroso @andypedroso1]

@Jinan_Forrester's new Forrester report - Transform Your Cybersecurity Capability provides takeaways around how to #transform your #security capability into one that is #risk-aligned, forward-thinking, and #business-enabling. Jinan…https://t.co/Xjj5bzzwrs https://t.co/3qZZ3MxWOC

[Andy Pedroso @andypedroso1]

Forrester is hosting our Outside In: The Future of #Financial Services Summit in Melbourne on the 1st of August. 
Feel free to register you're interest here: https://t.co/fUgsNknkYm
- Explore how #digital technologies and personalised experiences are imp…https://t.co/xxaGvjNQ7T

[Andy Pedroso @andypedroso1]

Join our #Employee #Experience subject matter expert  @samsternjones and Rebecca McAdams our EX Leadership Advisor to share best practices and insights on this :
- The latest findings on the #Employee Experience Imperative
- Factors that lead to positive…https://t.co/TJHJdCGCad

[Andy Pedroso @andypedroso1]

@maxieschmidt asks - so how do you select a top-line CX metric that’s as good as possible? You want a #metric that does three things well: Drive #business success, rally #employees around CX, and engage #customers. Take some time to read through Maxie's l…https://t.co/GOmSKMjhj8

[Andy Pedroso @andypedroso1]

@maxieschmidt & @samsternjones discuss how firms should hold #employees accountable for delivering better experiences. Many companies do so by linking #CX performance to variable pay. Unfortunately, that is a mistake. This Forreste…https://t.co/P5ComkxvtJ https://t.co/MPSTLzab6C

[Andy Pedroso @andypedroso1]

Matthew Guarini explains that your greatest transformational lever isn’t technology — it’s #people. Across your agency, your employees have experiences that drive whether and how they choose to work with #IT. You can change those experiences by applying #…https://t.co/EPVKmAOUgg

[Andy Pedroso @andypedroso1]

@RHartCX & @dipanjantweet's latest report emphasises the need for #CX leaders to create a #brand-rooted CX vision that is authentic, inspiring, and mobilising (AIM).  One of the key takeaways is that a company's CX must #align with its brand. The CX visio…https://t.co/9F3xKm7vhJ

[Andy Pedroso @andypedroso1]

The Sorry State Of #Digital Transformation In 2018 
In @TedSchadler's new report highlights the following: 
1. Over Half Of Firms Are Transforming — And A Very Confused 21% Believe They've Finished"
One firm said, "It's a war between old-school, technopho…https://t.co/OsapRbvz6Q

[Andy Pedroso @andypedroso1]

One of @samsternjones's key takeaways from his report is to Refocus Employee Experience (EX) Efforts on #Employees' Daily Journeys. 
The outcome of employees' daily work shapes their experiences from their points of view. Efforts to improve #EX will have…https://t.co/GL3GSvMhXl

[Andy Pedroso @andypedroso1]

https://t.co/ka0E04jxjo

[Andy Pedroso @andypedroso1]

Nespresso's #digital transformation: from vision to operational reality
Global Head of eCommerce Cyril Lamblard discusses Nespresso’s digital transformation from a centrally managed eCommerce team of seven people to a matrixed orga…https://t.co/tuXjD8Vq4Q https://t.co/DJ6lD4WU9Y

[Andy Pedroso @andypedroso1]

Tom Champion discusses how to design a customer-driven culture and why you can't have good CX without it. #cx #culture #cmo #feature  https://t.co/qEBQlNgPMs https://t.co/LFYvQ1Rccp

[Andy Pedroso @andypedroso1]

Forrester's CX Sydney Summit is being held at the Sheraton on the Park on May 10th. Attendees will be equipped with actionable insights and recommended toolsets to expand their existing #CX strategy -- from the delivery of exceptional #customer experience…https://t.co/Z4nMHd1wE8

[Andy Pedroso @andypedroso1]

In @samsternjones's latest report titled How To Put Customers Front And Center For Behind-The-Scenes Employees,  Sam shares three methods to connect behind-the-scenes employees to their customer impact. 
If you'd like to explore how Sam can support your #…https://t.co/brdVR1oTMR

[Andy Pedroso @andypedroso1]

In @NigelFenwick's new blog Accelerate Digital Transformation With Forrester’s Business Innovation Canvas - Nigel encourages you to use this framework to help reshape your team’s thinking around how your company will use emerging #technologies to deliver…https://t.co/aQAWGMRMe0

[Andy Pedroso @andypedroso1]

Enza Iannopollo has been helping our Security & Technology leaders here in Australia prepare for #GDPR. Enza's report 'The State Of GDPR Readiness' outlines:
- One in three firms believes they are GDPR-compliant today — but they may not be
- Too many firm…https://t.co/DD2BXhsNDT