Sammie

Life after Cancer... loving it. Blogging, baking and running rings round Sydney. Just a few of my favourite things!

[Sammie @annoyed_thyroid]

@LNER Is there an update? Because my app is still down :(

[Sammie @annoyed_thyroid]

Hello @LNER any idea when the app is going to be up and running? I haven’t been able to open mine for more than a week :(

[Sammie @annoyed_thyroid]

@AXS_UK Have sent you a DM look forward to hearing from you 🙏🏻

[Sammie @annoyed_thyroid]

@AXS_UK tried to buy tix, failed at payment stage, seats have disappeared and can’t get speak to a human! Please help!

[Sammie @annoyed_thyroid]

@lesmisofficial Specifically booked tickets for Sunday 5 January evening performance because wanted to see Alfie Boe. Travelled up from Lincs, battled the winter weather but he was a no show :( Very disappointed

[Sammie @annoyed_thyroid]

@virginmedia This is a clear data breach on your part and after the web chat earlier this month it should have been resolved. My mum did not have an account with you so I have no idea why you are sending these emails to her account. Please make them stop!

[Sammie @annoyed_thyroid]

Hey @virginmedia why are you still sending my deceased mother emails addressed to someone else and including their bank details? Having to sort this for the second time is annoying and very upsetting. Please explain.

[Sammie @annoyed_thyroid]

@virginmedia FYI this email is not addressed to my mum nor does it include her bank details. She's been dead 18 months and as my mum is deceased she doesn't have an account with you. We have received multiple emails like this over the last month and I was assured the matter was resolved.

[Sammie @annoyed_thyroid]

@virginmedia Are you still there? I need to go out soon and really would like to get this resolved. Is there a link for the web chat? I have been waiting for 30 minutes now.

[Sammie @annoyed_thyroid]

Hey @virginmedia why are you sending my deceased mother multiple emails regarding someone else’s account and installation. Pretty sure this is a data breach on your part even though your call centre team say it’s my fault 😳 FYI my mum didn’t have a Virgin Media account.

[Sammie @annoyed_thyroid]

@virginmedia Yes I am

[Sammie @annoyed_thyroid]

@virginmedia Hi, I've been patiently waiting for 20 minutes and need to go out soon.

[Sammie @annoyed_thyroid]

@virginmedia Hello is anyone there?

[Sammie @annoyed_thyroid]

@virginmedia Would love to get this sorted. How about 10am?

[Sammie @annoyed_thyroid]

@virginmedia Your team suggested I reach out to the named person (who I don’t know or never heard of) and ask them to phone customer service to remove my mum’s details 😳 this has been very upsetting. My mum did live at the property but moved 3 years before she died.

[Sammie @annoyed_thyroid]

@virginmedia The emails are addressed to my mum’s email address with someone else’s full name, address and partial bank details.

[Sammie @annoyed_thyroid]

@SixLittleHearts So sorry to hear this Jodie. Heartbroken for you. Hope you’re surrounded by love and are comfortable xx

[Vanessa Smith @normal_ness]

@TraceyLeeAU Also @annoyed_thyroid blogged about her home covid test when she went to the UK

[ABC The Drum @ABCthedrum]

#ICYMI: "The real issue here is bureaucratic, I'd have to say, incompetence."

The number of international arrivals will be halved, to help ease pressures on hotel quarantine.

@normanswan says the system's been a failure - and it's time to employ new strategies. #TheDrum

[Sammie @annoyed_thyroid]

@petsarefound @TeddyRoosebear Thanks so much for sharing! PS it's @teddyroothecavapoo :)