@StarbucksCare in WDC (Indiana Ave NW)... how can you all work with orgs to help the homeless population... but then tell a homeless man he needs to buy something to have a cup of water?!?!
@GiantFood you guys have the most complicated order system online...customer service couldn't help me either...I thought online pickup was supposed to be easier
@GiantFood I tried to use the buy 2, get 2 sodas (online only) deal..but it is still charging me for 4..customer rep said I had to order online, and will get discount after..but still have to wait 2.5 hours (earliest pickup time available)...this should have been easier to do, and it's not
@NavyFederal your supervsior James O Donnell never called me, despite numerous requests. My formal written complaint will be submitted this week, because this recast process was difficult, not customer focused, and time consuming.
@NavyFederal And now, in order to file a formal complaint, I cannot do it on the phone, but online?! Bc "that's what the process is"?! Terrible customer service