@comcreateio@thewoodlabtx@thewoodlabtx Thanks for the details. In my case the link is already on a known Team account, so I can’t just log into it and move on — I need it on my personal account. Support still says it’s permanent. Appreciate you sharing though.
@CursorKevin
I’m in the exact same situation. Wrong Cursor account linked → residual lock → support (Sam AI) repeatedly says the link is permanent, no exception, no human review possible, and closes the tickets.
I’ve opened multiple tickets (T-E88380, T-E95310, T-E95487). All stayed with the AI assistant. No escalation to a human happened.
Paying $300/mo for SuperGrok Heavy while the included Cursor Ultra benefit is locked to the wrong account is not acceptable.
Please escalate and help clear the residual link, the same way you did for Mehmet.
@thewoodlabtx Hey, saw your “Update: fixed” on the SuperGrok Heavy linking issue. I’m stuck with the exact same problem (wrong Cursor account linked + support saying permanent).
How did you fix it?