No organization is going to emerge from this crisis unchanged - I don’t mean financially. During a time like this, we’ll either get better as a result of what we choose to do as teams and organizations, or we’ll be diminished for what we fail to do. Will we get better, or worse?
Another great INSPIRATIONAL PEOPLE interview with @johnrhightower, Co-Founder of @archandtower Tower has landed!
In this episode, we explore why empathy for employees and customers is so important when facing the uncertainty of crisis.
https://t.co/JaDinKIs42
Those of us who lead in business are not in the numbers game, we are in the people game - dealing with customers, employees and colleagues for the best possible outcomes.
John Hightower and Chris Green will be discussing the untapped profit margin in #customerexperience at the 2020 @LOMA_Updates Customer Experience Conference. Register today! https://t.co/DYqVvtqekl
Excellence Personified is our theme this year at the LOMA Customer Experience Conf. We’re excited to announce that Horst Schulze, Founding President and CEO of @RitzCarlton will be speaking on Excellence Wins. #LOMACX#CustomerExperience https://t.co/rWzAPc8QwU
Arch + Tower has joined the @frazierdeeter family of brands. We are excited to be helping to improve customer and employee experiences as part of an award-winning accounting and advisory firm with offices across the US and the UK. Learn more at https://t.co/gx5VcbgB3R.
The Customer Catalyst is an indispensable business book helping leaders drive sustainable business growth in today’s customer economy. Plus, it features a case study from @horstschulze, co-founder of The Ritz-Carlton. https://t.co/iFagdET6qk
Strive for the exceptional.
Embrace excellence.
Join me at @CatalystLeader on October 4, 2019, as I share my insights into creating and embracing excellence in all aspects of your life. #CatalystATL
For details and tickets: https://t.co/DGC8kYSqGw
The daily grind can lead to burnout without a bigger vision. Learn from the co-founder of the Ritz-Carlton Hotel Company @horstschulze about the excellent leadership that created a multi-billion dollar luxury hotel chain in a new series from @archandtower. https://t.co/y0nGC1kPwv
Proud to announce our Need To Lead videos featuring @horstschulze are now available on @rnmatwork! Help your team flourish in every area of life with on-demand video resources.
This month I sat down with Horst Schulze, former COO of The Ritz-Carlton, to talk about his new book, Excellence Wins. Listen here: https://t.co/8O0oyU51bG
Most organizations struggle to find the right balance between stability and change, which in turn affects individual contributors. https://t.co/pZa2Sko9kL