Arnaud Kraaijvanger

VP Marketing Genesys.Passionate about the #cx - be it for #custserv or #marketing. Love good waves and escapes with my family.

[Genesys @Genesys]

The need for an omnichannel solution was only heightened by the pandemic for @VirginAtlantic.

#GenesysCloudCX allowed them to automate processes with #AI, equipping their agents with the right tools to deliver #MoreCustomerSmiles.

Read their full story in @diginomica ✈️

[Sheila McGee-Smith @McGeeSmith]

Experience Orchestration broken-down more tangibly than we've seen in the past. @Tony_Bates71 says it starts with @PointillistView, acquired in 2021 #GenesysSummit

[Dave Schubmehl @dschubmehl]

Significant growth in innovation, integrations and digital channels at Genesys #GenesysSummit

[Christina McAllister @christinamcal_]

Pretty compelling WFM announcements from Mike Szilagyi at #GenesysSummit — really digging the clean UI

[Mila D'Antonio @miladantonio]

Pointillist contact center coming soon—bridges gaps between chat, voice and IVR #genesysSummit

[Arnaud Kraaijvanger @arnaudhk]

@CollegeBoard Another 2 hours on the phone with support this morning. Same runaround, same empty promises without anyone working on a resolution. Pathetic.

[Arnaud Kraaijvanger @arnaudhk]

@CollegeBoard We have had +15 calls with your support since May, each time being calmly told to expect an email that would confirm my daughter's AP exam login details. It's now 12 minutes before the (last) test and still nothing. Crazy...

[Sheila McGee-Smith @McGeeSmith]

Thank you for highlighting this session @Genesys! I have some heart-warming stories to share. #CCaaS #WFH

[Spiros Margaris @SpirosMargaris]

70% of #US #employees

no longer fear #AI

https://t.co/lXrIDX8KOq #fintech #ArtificialIntelligence #MachineLearning #DeerpLearning #robotics #futureofwork @macybayern @TechRepublic @Genesys @guzmand @psb_dc @Ronald_vanLoon @KirkDBorne @pierrepinna @jblefevre60 @Thomas_Harrer

[Ben Smith @semaforben]

An incredible meditation from a Sri Lankan journalist, written just before he was killed, on why he did the work, via @pressfreedom https://t.co/qgtQkwdqrD

[Arnaud Kraaijvanger @arnaudhk]

@gregpmiller Has he been this secretive when meeting with Xi?

[Arnaud Kraaijvanger @arnaudhk]

BIG News: @Genesys is one of the first tech partners to integrate with @googlecloud's Contact Center #AI. Read: https://t.co/jvvp63rqTr #GoogleNext18

[Arnaud Kraaijvanger @arnaudhk]

Good read: The CEO guide to customer experience | McKinsey & Company #cx
https://t.co/tSq4Y9CK85

[Arnaud Kraaijvanger @arnaudhk]

Memorable Moments in #CustomerExperience Cinema #cx https://t.co/DDLz00Y75q

[Arnaud Kraaijvanger @arnaudhk]

Pretty cool. Will give it a try. https://t.co/8Qg78gvFkP

[Arnaud Kraaijvanger @arnaudhk]

PODCAST:Delivering #omnichannel experiences that create memorable relationships #cx #cctr https://t.co/QA2XRDiUWu

[Arnaud Kraaijvanger @arnaudhk]

Every Touch Point Is An Opportunity For Personalization, Says TIAA #CMO #marketing #cx https://t.co/vF00JqQvoH

[ClearAction / Lynn Hunsaker, CCXP @clearaction]

TY @TealeafNick RT "5 Keys to Customer Experience for the Future
#CX" https://t.co/NOQpGfYB5k #cxm #cxo #cem

[Arnaud Kraaijvanger @arnaudhk]

IT as a service: From build to consume - Read more via @McKinsey #cloud https://t.co/Spcw8I14o5

[Arnaud Kraaijvanger @arnaudhk]

Why Big #Data is a game changer for Marketers? #b2b #marketing https://t.co/YO8So3oJ3B