Tweet us - we'd love to hear from you! Remember: never share your personal info on Twitter. We won't ask for your Internet Banking password via Twitter.
@PCaramelz Hi there, you can use our tool to find ASB ATMs https://t.co/w7joN3WwPf. Please note there are no fees when using ATMs provided by ASB and other major NZ banks. However, privately run ATMs may charge a fee.^CJ
@sudo_overflow@ANZAotearoa Hi Cyris 👋 Our Open Banking APIs are available to our customers through accredited partners. More info here: https://t.co/pdz2riB26Q ^CJ
@konapops Alternatively, you can use our messaging feature in FastNet, just select Help and Contact at the bottom right corner on the balances screen. (2/2) ^CJ
@konapops We're sorry to hear you've been unable to get through to us. If you need to contact us urgently, you can send us a message via the ASB Mobile app by using Josie the Chatbot: https://t.co/9Vo5xnwUJo (1/2) ^CJ
@r0bertclarkson Hi Rob, you can view, edit or delete a bill payee via the ASB Mobile app or FastNet Classic. Here is a handy guide that will take you through step by step to view, edit or delete a bill payee: https://t.co/SpS1C0sh1E ^CJ
@Qruwlty Our apologies, some of our customers temporarily experienced slow logins to ASB FastNet Classic and the ASB Mobile Banking app. All services are now restored and working as normal. We apologise for the inconvenience.
@Darktravisty Hi there, we're sorry you were unable to log in to the ASB Mobile app. We became aware of this issue shortly before 11pm last night and our team had services back up and running by around 12am. We apologise again for the inconvenience.^CJ
@jugglernought @Mitre10 Hi Grant, we're sorry to hear you're having issues. Are you able to send us a direct message with which Mitre 10 stores you have visited? Thanks ^CJ
@iMonsieurV1 Hi Anthony, if you need to dispute any duplicated transactions, you can send us a secure message via FastNet Classic or the ASB Mobile app, or call us on 0800 803 803 (+64 9 306 3000 if you're overseas). ^CJ
UPDATE: The ASB Mobile app and other online banking services are now back up and running as normal. If you're still experiencing login issues, we recommend trying again in a few minutes. Our teams will continue to monitor closely.
We’re aware some customers are having issues accessing the ASB Mobile app and other online banking services. Our teams are working to resolve the issue as quickly as possible. Credit and debit card payments are not affected.
@konapops Hi there, you may be referring to the American Savings Bank and you will need to get in touch with them. We’re ASB Bank Limited, a commercial bank in New Zealand. ^CJ
@konapops Hi there, we're not aware of any issues on ASB FastNet Classic and the ASB Mobile app. If you're still having issues, please try clearing your browser history and/or restarting your mobile phone. ^CJ
@smingins We apologise for the inconvenience, this issue has now been resolved. Please restart your app or refresh your browser if you are still experiencing issues. Thanks for your patience. ^BM