Ashish Thapliyal

Vice President - Salesforce

[Marc Benioff @Benioff]

Agentforce just hit 11.14 TRILLION tokens served - that's a real force of real agents! Real use & real adoption. Powering agents for sales, service, marketing, commerce, Tableau, & Slack across the enterprise. Mahalo to our Ohana for their epic velocity after only a year in service, and you're making the Agentic Era real! ❤️🤖

[Marc Benioff @Benioff]

Welcome #Dreamforce 2025! 🌍
#1 Global Tech Conference 🗺️
#1 AI Conference 🤖
#1 SF Conference 🌉

Delivering $150M to our city — with heart, innovation & community. ❤️

Salesforce is doubling down on SF & Oakland with $15B to build a greater, safer city — the largest employer & philanthropist, supporting public hospitals, schools & parks. $1M for SFPD Sign On Bonuses!

Today: $100M to UCSF Benioff Children’s Hospital Oakland + $39M for AI education — over $1B given locally! ❤️🤖🌉

Tonight @metallica & @larsulrich!

Watch the keynote ➡️ https://t.co/lVAb9CGh5Y ❤️❤️❤️❤️❤️❤️❤️❤️

[Marc Benioff @Benioff]

Salesforce Growth:   

FY26 $41.3B (guidance +$400M)
FY25 $37.9B
FY24 $34.9B
FY23 $31.4B
FY22 $26.5B

Salesforce Operating Cash Flow:
FY26 $14.5B (guidance)
FY25 $13.1B
FY24 $10.2B
FY23 $7.1B
FY22 $6.0B

Salesforce Margin:
FY26 34% (guidance)
FY25 33%
FY24 30.5%
FY23 22.5%
FY22 18.7%

Salesforce Q1 Results:
$9.8B Revenue +8%
32.3% Non Gaap Operating Margin
$6.5B Operating Cash Flow
> $100M Agentforce ARR
> $1B Data Cloud & AI ARR, >120%
Since October, closed 8,000 Agentforce deals, including more than 4,000 paid
• Data Cloud surpassed 22 trillion records, 175% Y/Y
• More than half of our top 100 deals included 6 or more clouds, nearly 60% included investments in Data Cloud and AI
• On https://t.co/a4KZ6q28Or, Agentforce >1M total conversations in Q2, 7% total reductions in cases

https://t.co/gKvwqo3ks9

[Marc Benioff @Benioff]

Welcome:
Salesforce Tower Bengaluru! ❤️🇮🇳

https://t.co/cyfwdZrlCU

[Marc Benioff @Benioff]

Just released: My interview with @SalesforceBen on #Agentforce! Ben dives deep into Salesforce’s latest AI innovation, and we discuss how Agentforce is “what AI was always meant to be.” We explore Agentforce’s potential to redefine CRM and compete head-to-head with industry giants. Don’t miss this inside look into our vision for an agent-first, AI-driven Salesforce. Listen now and discover how Salesforce is pioneering the next era of customer success! You can listen to it here: https://t.co/WPsTEyEw2W #Salesforce #AI #Agentforce

[Marc Benioff @Benioff]

San Francisco has once again been incredibly clean, beautiful, and safe (not even one major incident) for the entirety of Dreamforce, and it is a gift that the city is able to put its best foot forward for the tech industry’s largest event that brings in over 45K people from around the world, and over $100M to our local economy. (And we have raised over $100M for our local public hospital UCSF!) Thank you to our amazing SFPD, SFFD, CHP, DHS, Hotel Workers, Hotel Unions, SF Giants, & SFGOV all working together as one amazing team! Once again San Francisco has shown it can do something truly exceptional! One SF Team, One SF Dream! ❤️🌁🌉

[Marc Benioff @Benioff]

Salesforce's newest version of Agentforce, code-named Atlas, delivers state-of-the-art results—resolving 90%+ of customer inquiries and achieving 95% effectiveness in preventing hallucinations. It doubles the success rate of competing systems for top clients in healthcare, finance, travel, and more. Let Atlas do the heavy lifting. See it at Dreamforce! ❤️ #AI #Innovation #CustomerSuccess

[Marc Benioff @Benioff]

Salesforce's newest version of Agentforce, code named Atlas, resolves 90%+ of all customer inquiries for our top healthcare, financial services, payments, travel & entertainment clients—over double the success rate of competing Agents. State-of-the-art results. See it at Dreamforce. ❤️

[Marc Benioff @Benioff]

Unlock the power of Slack with Salesforce Einstein1! 🌟 With AI Copilots and agents, humans + AI = ultimate customer success. From Slack to Tableau, Einstein1 enhances every aspect of your business. Experience the future at Dreamforce 2024. Together, we're all Einsteins. 💡💙 Register here for Dreamforce: https://t.co/gUK49OY117

[Marc Benioff @Benioff]

Unleash AI across your enterprise with a whisper. 🌪️ Build models effortlessly with Salesforce Model Builder & turn data into action with Salesforce Data Cloud. From Snowflake to Red Shift to Big Query to Databricks to Zero Copy, it’s enterprise intelligence, revolutionized. 🧠💥 #AIUnleashed #SalesforceModelBuilder

[Marc Benioff @Benioff]

Letting the copilot builder, model builder, and prompt builder into the wild. And the power of the new version of Data Cloud with Zero Copy silent integration into Snowflake, Big Query, and every major data source. The new Copilot family and Data Cloud fueling the power of artificial intelligence for every enterprise. Let’s make every Trailblazer a Datablazer! I can’t wait for tomorrow for #TDX24! ❤️

[Marc Benioff @Benioff]

🚀 Introducing Salesforce's game-changer: Data Cloud Vector Database + Einstein Copilot Semantic Search! ✨ Harness both structured & unstructured data for smarter AI responses. No more costly training! Real-time data-driven insights with RAG, complete with citations to curb AI hallucinations. Trust in enterprise AI just got a major upgrade, thanks to Salesforce! ❤️

[Ashish Thapliyal @ashishth]

Deciphering the Indus Script as a Cryptogram by Yajnadevam #sangamtalks https://t.co/xpwDaUyUn7 via @YouTube

[Marc Benioff @Benioff]

Salesforce will match any OpenAI researcher who has tendered their resignation full cash & equity OTE to immediately join our Salesforce Einstein Trusted AI research team under Silvio Savarese. Send me your cv directly to [email protected]. Einstein is the most successful enterprise AI Platform completing 1 Trillion predictive & generative transactions this week! Join our Trusted AI Enterprise Revolution. ❤️

[Ashish Thapliyal @ashishth]

#dreamforce https://t.co/4GWd0KZ8xb

[Marc Benioff @Benioff]

Salesforce Growth:

2024 $34.8B (guidance)
2023 $31.4B
2022 $26.5B
2021 $21.3B
2020 $17.1B
2019 $13.3B
2018 $10.5B
2017 $8.4B
2016 $6.7B
2015 $5.4B
2014 $4.1B

Salesforce Margin:

FY24 30.0% (guidance)
FY23 22.5%
FY22 18.7%
FY21 17.7%
FY20 16.8%

All numbers non-GAAP. Reconciliation to GAAP op margin can be found here: https://t.co/qUsE9HPP4H

Thank you ‘Ohana!

[Ashish Thapliyal @ashishth]

To help enterprises train generative AI models, @Salesforce announced Einstein Studio. Now, enterprises can connect their data from Data Cloud to third-party AI offerings including Amazon SageMaker and Google’s Vertex AI for model training. See more at https://t.co/XzeZ7rXv6s

[Ashish Thapliyal @ashishth]

Today, @Salesforce announced a set of integrated tools that data scientists and engineers can use to build secure #AI applications using their own company data in the Salesforce Data Cloud. @SiliconANGLE covers the benefits of the new 'Einstein Studio' at https://t.co/mFz4eTAiwZ

[Ashish Thapliyal @ashishth]

"Salesforce is moving the needle on AI." Check out @VentureBeat's take on Einstein Studio, a new solution from @Salesforce to easily build, train, and activate custom AI models using a “bring your own model” (BYOM) approach: https://t.co/vtBJzybktc

[Ashish Thapliyal @ashishth]

“We are launching ‘bring your own model’, which allows our customers to bring their proprietary data into Data Cloud to build and train their model,” @Salesforce told @TechCrunch. Read more about the launch of Einstein Studio at https://t.co/1nbMbJ38af