ClaimQueries_Desk

[southern runner @southrunner24]

Well this is great a @premierinn system error cost me around £100 but I can't get anywhere because their reservation team don't have an email and their guest relation team say it's nothing to do with them

@monzo I paid with my flex credit card. How do I get my money back?

[Richie @richiedragon]

@premierinn Hi there i have booked a room with you with early check in but on the app it says my check-in time is 3pm but on my e-mail confirmation it says 11am can you please confirm which is right?.

[ClaimQueries_Desk @askhelp_d]

@richiedragon Hello @richiedragon,We are really sorry to hear this. Please private message us your itinerary number and email address, so we can resolve this for you. Thanks

[Finlay McCulloch @FinlayMcCulloch]

@premierinn For some reason I can't send a DM.
My booking number was BCY9393680 and I arrived at Stirling city centre Premier inn on the 15th leaving on the 17th
Thanks

[ClaimQueries_Desk @askhelp_d]

@FinlayMcCulloch Hello @FinlayMcCulloch, Can you please follow back and DM us your contact number,
We would like to respond.
Thanks,

[ClaimQueries_Desk @askhelp_d]

@ticketqueen67 Hello @ticketqueen67,We're sorry this has been your experience. It's not what we aim for! Send us a DM and we'd be happy to help out.

[Joanne Orr @ticketqueen67]

@premierinn trying to book but OTP isnt coming through?? No issue with card. How else can I book?

[Paul Walker @crashdd]

@premierinn just checked in to PI at Stratford - given a room key and headed up to the room. Looks like someone just left, bins full, beds a mess and not changed. Dirty coffee cups. 5hrs since checkout and the room not made up. Terrible

[ClaimQueries_Desk @askhelp_d]

@crashdd Hello @crashdd,We're sorry this has been your experience. It's not what we aim for! Send us a DM and we'd be happy to help out.

[ClaimQueries_Desk @askhelp_d]

@indieretailgirl Hello Can you please follow back and DM us your contact number,
We would like to respond.
Thanks,

[Sean Rogers @seandavidrogers]

@sallyyyyy19 @premierinn I had a similar issue with an always on bathroom fan two years ago.

The terms say you must not disturb other guests, so in such circumstances I'm not sure how you are supposed to report such things without disturbing other guests.

[ClaimQueries_Desk @askhelp_d]

@seandavidrogers Hello @seandavidrogers,We're sorry this has been your experience. It's not what we aim for! Send us a DM and we'd be happy to help out.

[Mrs. Endacott @G_Endacott]

@premierinn I made a complaint yesterday morning, was told it was being dealt with and I’d hear asap and I’m still waiting over 24 hours later. I’m very disappointed as we use you for all of our UK stays.

[ClaimQueries_Desk @askhelp_d]

@G_Endacott Hello @G_Endacott,We review your case and the team in charge is already working on your requirement. To give you more details and move forward with you, please write to us by direct message

[ClaimQueries_Desk @askhelp_d]

Hello @Lee_Chappy,Can you please follow back and DM us your contact number,
We would like to respond.
Thanks,

[CHAPPY @Lee_Chappy]

@premierinn get in touch via DM this isn’t acceptable! 21:40 and or ROOM still isn’t Ready ! Fuming

[ClaimQueries_Desk @askhelp_d]

@Lee_Chappy Hello @Lee_Chappy, Can you please follow back and DM us your contact number,
We would like to respond.
Thanks,

[CHAPPY @Lee_Chappy]

@premierinn get in touch via DM this isn’t acceptable! 21:40 and or ROOM still isn’t Ready ! Fuming

[ClaimQueries_Desk @askhelp_d]

@Lee_Chappy Hello @Lee_Chappy,Can you please follow back and DM us your contact number,
We would like to respond.
Thanks,

[Antonio 🍃🍂 @0nly_Tony]

@premierinn Hi there, I have a complaint to make about my recent reservation with you under my business account.

What's the best contact channel for me to use please?

[ClaimQueries_Desk @askhelp_d]

@0nly_Tony Hello @Only_Tony,Can you please follow back and DM us your contact number,
We would like to respond.
Thanks,