@USDOT Southwest has thousands of suitcases stranded at the Orlando Intl. Airport (video attached). I’ve been coming to the airport for 4 days straight looking for my bag with no luck and no one to help us or give us any information. Never flying Southwest again #SouthwestAirlines#MCO
I'm a loyal Southwest Airlines customer. I've never experienced anything like today's meltdown.
•no email, text or call about my canceled flight
•1-800-IFLY-SWA has had a busy tone for 5+ hours
•the SWA app/website won't let me to modify my itinerary
•no answer to Twitter DM
Blame Southwest Airlines as a corporation, not the employees and staff who are overworked, stressed, and treated like garbage by the same company that cancelled all these flights. It’s the C-suite corporate leaders who deserve all the wrath for the mismanagement and mistreatment.
Praying for Southwest Airlines employees and staff because you know how disruptive inconvenient and entitled people can be. Frontline workers always gotta take the sword while the executives relax in comfort
Southwest Airlines canceled more than 2,800 flights today, or 69% of all scheduled flights. In Houston, passengers are being told there are no options to rebook until New Year's Eve
@nelson_p_milton @ayezakh_@SouthwestAir@cbschicago@nbcchicago@FoxNews@WGNNews@ChicagoBreaking@CNN I was flying on Dec 23rd. I'm not mad at the people working at #southwest. I have questions for corporate because of how badly they bungled the communication, and the other things they did like not cancel flights immediately instead of having people wait 10+ hours at an airport
They decided to drive the rest of the way—1300 miles. @SouthwestAir you really need to do better. Absolutely disgusting customer service and now a 17-hour drive ahead of them. Ridiculous!
@SouthwestAir you should be ashamed of yourselves. My daughter’s connecting flight was canceled on Christmas Day with no option to rebook, leaving her stranded halfway between home and her destination. Absolutely horrendous customer service. How can you sleep at night? #Southwest
After 7 hours of waiting for a #southwest flight from San Jose to Dallas(Cancelled) another hour long wait in line for refund. Can we please make this process fast/electronic without more waiting!!
@SouthwestAir Multiple flights cancelled and stuck in a random city for Christmas. Flew the 23rd and have been jerked around by you guys for 2 days now. Are all flights cancelled through this week?