@gbruendel@CitImmCanada So what’s the issue here? Their money their choice whatever they want to do with that money as far they’re paying all the taxes and sending money through proper channels?
@CitImmCanada First you need to upgrade your systems and train staff to handle it properly. Your system is in shambles and on verge of collapse. Robots are running your call centres and webforms. Who knows nothing, just scripted answers only.