@BenjaminSery @wacom Thanks, that worked! I can't believe I've wasted 3 hours and 37 minutes waiting for tech support to answer....I hope they are paying you.
@wacom It is not working. Still getting this error. Software Bundle Download (SBD) Key is used or invalid. Have been on technical support hold for 3.5 hours now!
@wacom Please offer some compensation for this. We expected a product and paid for it, and have been denied what we paid for. Now we've wasted two holidays (Christmas & Boxing Day) where we have been actually available to play with the product.This has made for a poor Christmas gift.
@wacom We've been trying to download your software for the last 6 hours! I hope you're going to offer some type of apology perk as this makes for a sad surprise.