This is a horrendous situation and disturbing thread to read. My thoughts with Jane, Cat and her family.
Sadly other than potential legal action it's very tough to know what can be done. It is possible to try to raise emergency situation with Ombudsman but that's unlikely to resolve much at the speed needed.
Hopefully the publicity a situation like this can and should get will put pressure on the insurer to review its decision.
@British_Air I've just held on for around an hour and 20 minutes to get through to your Avios team with a query I have regarding my companion vouchers only for you to hang up. Absolutely shocking customer service from 'the world's number one airline'
So I've had a CCJ registered to me by @EE for non-payment of £20.27 (which I've now paid) when switching a SIM only contract over to a 2 yr contract including a phone. They made no attempt to contact me by email or phone and now won't help me get to the bottom of removing the CCJ
Big thank you to Greenoaks Mercedes in Reading who have completely buggered up my car. Sent it in 2 weeks ago with no issues for a software upgrade and came back with no stop/start, no reversing camera or light, electronic handbrake not releasing, etc and has now failed its MOT.
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BREAKING: Congratulations to our founder, Tony Laithwaite, a CBE in the Queen’s Birthday Honours list for services to wine. What a great way to mark 50 years in wine!
Get a glimpse into the future at the @NHS_SBS client roadshows. In response to demand from our clients’ board members, our executive team will be outlining our future plans. To request a place contact your Client Partnership Executive with your name, organisation and chosen event
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Our lovely Louise Hillcoat (@Weezes) presented the award for patient experience at the #NHS in the Midlands Excellence in Supply awards in Hinckley last night. Well done to all the worthy winners!
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