Bimlendu Bhushan

Marketer

[Bimlendu Bhushan @bbhushannitjsr]

@CMOMaharashtra
@ThaneCityPolice
@mygovindia @DARPG_GoI
@CPMumbaiPolice
@DGPMaharashtra
@Dev_Fadnavis
@ThaneCityPolice - Don't want to say like this but have to mention them a complete useless people. When invigorated, just do something for namesake. Call @ 7033091859

[Bimlendu Bhushan @bbhushannitjsr]

Lost my mobile near Thane Railway Station in September.
Complaint lodged the same day at Manpada Police Station.
Months later — no call, no update, no status.
Is this how a common citizen is treated after doing everything by the book?
@MumbaiPolice @ThaneCityPolice

[Bimlendu Bhushan @bbhushannitjsr]

@ThaneCityPolice Can you understand the message that DM is not possible on @ThaneCityPolice or are you ignoring as usual??
@DGPMaharashtra
This shows your excuse syndrome and careless approach for people's betterment. Hope a sensible response that works.

[Bimlendu Bhushan @bbhushannitjsr]

@CMOMaharashtra @Dev_Fadnavis @ThaneCityPolice @CMOMaharashtra
@ThaneCityPolice
@mygovindia @DARPG_GoI
@CPMumbaiPolice
As a useless formality, it's asked here to share the contact number through DM. Please be aware of the fact that u yourself must have disabled the DM in your account. Waiting for the right action & update

[Bimlendu Bhushan @bbhushannitjsr]

Has the department ever audited: • Number of mobile-theft complaints registered
• Number actually traced
• Number quietly forgotten
If policies exist only on paper, who ensures they are followed on ground?
@CMOMaharashtra @Dev_Fadnavis
@ThaneCityPolice

[Bimlendu Bhushan @bbhushannitjsr]

@ola_supports @OlaCabs @OlaElectric @bhash @anandmahindra @GoenkaRPS @Ola_Mumbai
Please look into this.

[Bimlendu Bhushan @bbhushannitjsr]

@Olacabs
Hi @Olacabs
Does automation mean surrendering customer centricity, or is it just manmani in the name of efficiency?
When a customer needs urgent help, is forcing them into endless FAQs and chat loops really “support”?

[Bimlendu Bhushan @bbhushannitjsr]

@ola_supports @Olacabs
Can you please update the status. Is the team making the invoice by hand? It's just a small thing to share from the existing database. How can it take like 15 days to do this? R you willing to do it? Please share asap and update here once you have done. @consumer_forum

[Bimlendu Bhushan @bbhushannitjsr]

@Olacabs @ola_supports
Please reply to this mail and ticket id. Hope your so called "soon" will end today!

[Bimlendu Bhushan @bbhushannitjsr]

@Olacabs
I wrote to Ola Support for help. This is the response I received 👇

“Please use chat support in the History section. This email is not monitored.”

This is not support. This is deflection.

[Bimlendu Bhushan @bbhushannitjsr]

@ola_supports Learn from @rapidobikeapp
Being a newcomer, they have such a smooth process of retrieving useful information at the user end itself, unlike you guys of controlling users and still delivering zero outcomes!

[Bimlendu Bhushan @bbhushannitjsr]

@ThaneCityPolice DM is disabled for @ThaneCityPolice twitter handle. Please let me know how else can be reached and update me on the queries in the post.

[Bimlendu Bhushan @bbhushannitjsr]

Trust in public institutions is built on follow-through, not formalities.
If common citizens must shout on social media to be heard, something is deeply broken.
Awaiting a response — not assurances, but action.

@ThaneCityPolice
@mygovindia @DARPG_GoI
@CPMumbaiPolice

[Bimlendu Bhushan @bbhushannitjsr]

I respectfully challenge the authorities to do one of two things:
1️⃣ Trace the device
OR
2️⃣ Provide me a written Action Taken Report
Citizens have the right to know what has been done, not just file papers.
@mygovindia @DARPG_GoI

[Bimlendu Bhushan @bbhushannitjsr]

A stolen phone is not just a gadget.
It holds personal data, banking access, work records — real risk to citizens.
When police stations treat such complaints casually, they expose citizens to further harm.
This deserves senior-level attention.
@CPMumbaiPolice

[Bimlendu Bhushan @bbhushannitjsr]

@ThaneCityPolice
As a taxpayer, I am not asking for favours.
I am asking for basic accountability.
• Was my complaint investigated?
• Was the IMEI traced?
• Who is the IO handling this case?
Silence cannot be the default response of a public service.
@DGPMaharashtra

[Bimlendu Bhushan @bbhushannitjsr]

@Olacabs @Ola_Mumbai @consumerforum_
Requesting @Olacabs to please:
1️⃣ Enable a manual way to retrieve September invoices
2️⃣ Provide a real escalation path when the app fails
This should not require a public thread to resolve.

[Bimlendu Bhushan @bbhushannitjsr]

@Olacabs
Email support auto-closes tickets.
Chat support pushes users back to FAQs.
No human escalation. No alternative channel.
So where exactly is a customer supposed to go when automation fails?

[Bimlendu Bhushan @bbhushannitjsr]

@Olacabs
My issue is very simple:
• I need OLA ride invoices for September
• They are no longer visible in the app
• Invoices weren’t delivered as my registered mailbox was full
• The app offers no workaround