@XfinitySupport I wanted to provide feedback on my last 60 minutes of frustration with on line chat/live support. On line chat I was connected to technician and not billing support. Phone support was hard to hear as it seems like it was a party and not a business!
@CitizensBank horrible experience with phone support today. Transferred 3x and waited 37 minutes on hold. Who knows how much longer it would have been. I hung up! How about someone calls me back……instead of me waiting?
@Honda I have spoken to several people both at the dealership and corporate and no one can explain why the Solenoids which are located in the Transmission and therefore part of the Powertrain are not covered by your Powertrain Warranty. They are not excluded in your brochure.
@AllenMello_ I bought my truck at your dealership a few years ago. Had service and have an issue. I have sent emails direct to dealership and also responded to a survey. Yet no callbacks or communication on my issue. Maybe this communication will work.
@AskCitizensBank your chat agents and live agents do not help and simply transfer me around. I have been a customer for 40 years but that will be coming to an end unless someone contacts me
#JetBlue loses my luggage. They find it and are shipping it to me Fedex. It should get to me 4 days after I arrived at my destination. To compensate me they give me a $50 Jet Blue Airlines credit but will not refund the $30 I paid them to handle my bags properly. Are they right?
@JetBlue - Very concerning that I have been on hold for 90 minutes to follow-up on my lost bags because I did not get the follow-up phone call promised nor is there any update on-line for my reference number. Any one able to help find my possessions?
@Fidelity not sure if anyone monitors this site but being forced to wait on hold for a question that your virtual assistant tells me I need to call for an answer is very frustrating. Every other large company has a callback feature! My time is valuable!