Belong

Just BE. With Belong mobile and internet.

Need a hand? Call us on 1300 235 664, 8am-8pm AEST

[Belong @BelongAU]

@JannevWP Hi Janne, we're sorry for the frustration this has caused. If your payment was affected, we'd like to take a closer look. Please get in touch with us via Live chat on our website here: https://t.co/6WYSxWh3FU, or call us on 1300 235 664 (8am-8pm AEST). -Sweeney

[Belong @BelongAU]

@JannevWP Hi Janne, we understand why you'd be concerned. To clarify, our team doesn't have access to your full card details. If you've set up direct debit, your payment details are securely stored on your account, rather than being accessible to employees. -Sweeney

[Belong @BelongAU]

@hungrypandaxo Hi there, thanks for reaching out. For outage updates, please check your Belong account in the app or on our website. If you'd like us to take a closer look at your connection, please get in touch with us via Live Chat on our website here: https://t.co/6WYSxWh3FU. -Sweeney

[Belong @BelongAU]

@MarkDABond Hi Mark, thanks for reaching out. We're glad you're enjoying the speed. Thanks for sharing your experience with us! If you need any assistance, please get in touch with us via Live chat on our website here: https://t.co/6WYSxWh3FU. -Sweeney

[Belong @BelongAU]

Monitoring has confirmed this solution has been successful. Backup systems and standard welfare check process remains in place. Customers can feel confident in calling Triple Zero. (2/2)

[Belong @BelongAU]

Potential issue affecting some customers: Overnight, our team have made good progress reducing the occurrence of the subsequent Triple Zero calling error by approx. 90%. and are continuing to work on eliminating this issue entirely. (1/3)

[Belong @BelongAU]

Update (11:15am) The issue impacting customers inability to make mobile calls nationally, including making calls to Triple Zero is now resolved. We've implemented a solution that has addressed the impact of this issue. (1/2)

[Belong @BelongAU]

Customers can feel confident calling Triple Zero.If you'd like to understand a little bit more, click here 👉 https://t.co/iW5csoBpCi (2/2)

[Belong @BelongAU]

UPDATE (4.05pm): Overnight, Telstra made good progress, significantly reducing failed calls to Triple Zero. Telstra has now implemented a solution that has addressed the impact of this issue and continuing to work through further changes. (1/2)

[Belong @BelongAU]

For more details: https://t.co/zqpBzfin6e impact: over 100,000. We'll update you before 09/07/2026, 3:30 pm. (3/3)

[Belong @BelongAU]

If you experience any issues calling Triple Zero, please immediately retry your call. We have seen good success of calls connecting on retry. Our welfare checks process remains in place where a call does not connect successfully. (2/3)

[Belong @BelongAU]

We continue to make good progress restoring services. If you are still experiencing issues, we recommend restarting your phone rather than just switching on airplane mode.
We will share another update once all services are back online.

[Belong @BelongAU]

We're looking into an issue affecting some mobile calls and data connections. If you're having trouble connecting, try again as it may work on a retry. We're on it and will share an update as soon as it's fixed. Thanks for bearing with us.

[Belong @BelongAU]

Our teams are working as quickly as possible to restore remaining services and get all customers back online.
(2/2)

[Belong @BelongAU]

UPDATE (9:45AM) We’ve made good progress restoring this morning's issue affecting some mobile services, with just under 90% of calls and data now flowing successfully across the network.
(1/2)

[Belong @BelongAU]

@ayHunxho Hi there, we're sorry to hear you're experiencing slow speeds and buffering since moving to your FTTP service. We understand how disappointing this must be. We’d love the chance to get things turned around, please give us a call on 1300 235 664 (8am-8pm AEST). -Sweeney

[Belong @BelongAU]

@MarkDABond Hi Mark, thanks for reaching out. We can take a closer look at your account and review the messages you’ve been receiving from our Payment Assistance team. Please get in touch with us on 1300 235 664 (8am-8pm AEST) and we’ll lend you a hand. -Sweeney

[Belong @BelongAU]

@MarkDABond You’re welcome, Mark!

[Belong @BelongAU]

@MarkDABond Hi Mark it's disappointing to hear you're experiencing poor coverage , we understand connection issues aren't ideal. To get an idea of the type of coverage available in your area, you can check our coverage map on our website here: https://t.co/UuKZZMHhuu. - Sweeney