Hey @Telstra the 5G in #fremantle is still broken. When will you fix it. I’ve already raised two cases, and your support team say they can’t help.
My friend was just visiting and complain she couldn’t order an Uber, I had to tell her that 5G doesn’t work here and to switch to 4G
@Telstra I’d recommend discussing with the managers at the @telstra shop in #fremantle as they were well aware of the issue and how wide spread it is. I‘ve followed the fault process and have been told that “its a black spot and therefor its not an issue”. How many years must we suffer?
Hi @Telstra, I’ve just spent hours on calls to your support teams about the years long 5G issue in #fremantle , apparently it’s because my phone isn’t connecting to 5G, there wouldn’t be a problem if it WASNT CONNECTING TO 5G as it’s only 5G that doesn’t work!
@Telstra It’s all of #Fremantle.
Whenever connected via 5G there is no data. If connected with full bars, there is still no data. Your metrics are likely invalid as you are only able to record data from devices which can send data.
No data = no metrics = no visibility of the issue
It might help if @Telstra you get your network team to call the managers at the #Fremantle Telstra shop, who are well aware of how widespread the issue is.
As shown in my screen shots. 4/4 5G reception and no network connectivity.
It’s a wide spread issue and has been for well over a year, perhaps over two from what people around fremantle tell me.
If it’s a 5G black spot why is the issue that our phones when connected with 100% to 5G on Telstra have no network connection.
Surely a black spot would mean we aren’t able to connect to 5G rather than the other way around
According to Telstra support the entire town of Fremantle is considered a “black spot for 5G” despite there being a tower right there.
Perhaps the black spot is caused by the lack of data connectivity on the 5G tower? Creating an artificial black spot in the analytics.
To be clear, it is an issue affecting every Telstra customer I know in the Fremantle area. This is an issue that’s been reported multiple times before. This is an issue that even the Telstra shop have given up reporting. It’s clearly an ongoing issue.
@Telstra I spoke to the Telstra shop in freo and they said it’s a known issue, just wondering why nothing has been done for so long.
I don’t have a person reference number myself as it didn’t seem worth doing for a known issue
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