Ben Smithurst

I design and build business VoIP/mobile/web/email services. Opinions are my own, not those of my employer.

[Ben Smithurst @bensmithurst]

@Bitbucket oh the irony.

[Ben Smithurst @bensmithurst]

@SneakEnergy just got my first sample sachets and liked Tropikilla, doesn't seem to be available in tubs, is that right? https://t.co/F0w4hS8OcQ gives a 404.

[Ben Smithurst @bensmithurst]

@Halfords_uk how do I change the email address on my account? On the personal information page under my account the email field is greyed out/read only. The contact information pages are useless and seem to send me around in endless circles rather than letting me contact anyone

[Ben Smithurst @bensmithurst]

@AmazonHelp There are other options yes, I'm just suggesting you remove the option which hasn't worked for months so that other people don't waste their lives trying to use it.

[Ben Smithurst @bensmithurst]

@AmazonHelp just wasted half an hour going to a shop to return an order, only for them to say their machine for Amazon returns isn't working and hasn't worked for months. Why not just remove the store from the list of locations and save people's time?

[Ben Smithurst @bensmithurst]

@nextofficial I've placed an order and paid for next day delivery but now I'm told the order is delayed. Will I get a refund of the next day delivery charge?

[Ben Smithurst @bensmithurst]

@GWRHelp @thetrainline Thanks. I wonder if @thetrainline have any ideas why they told me it won't be?

[Ben Smithurst @bensmithurst]

@GWRHelp is the 20:49 service from Bristol TM to Bath running on September 20th? @thetrainline have emailed me to say it's not. Your website says it is. Don't know who to believe. (GWR service is the final leg of the journey)

[Ben Smithurst @bensmithurst]

@Itstillhelen @Tesco I doubt they care. Everything about their handling of this incident so far says they don’t. We’re certainly considering alternatives.

[Ben Smithurst @bensmithurst]

@Tesco I gather there is a system problem with orders today, it would have been nice if you'd had the courtesy to inform customers about that rather than us having to find it by happening to see it in the news. When will my order be rescheduled for please?

[Ben Smithurst @bensmithurst]

@TPExpressTrains Ok so there’s a strike today, what’s your excuse for the cancellation of my train to Manchester Airport tomorrow morning? Not an ideal start to our holiday but also not at all surprising. 😡 Same thing happened on a few days away in April. Getting a bit sick of it now.

[Ben Smithurst @bensmithurst]

@TPEassist Good to know, thanks. Will I be able to use other services to get to Manchester e.g. Northern to Darlington and then another TPE to Manchester? Would @northernassist accept TPE tickets in this situation?

[Ben Smithurst @bensmithurst]

@TPEassist apparently the 0927 from Thornaby to Manchester is cancelled tomorrow? I think my ticket is valid on the next train but what about the connection I’ll miss from Manchester to Cardiff?

[Ben Smithurst @bensmithurst]

@TPEassist Even if they were bought as split tickets, which is cheaper due to the ridiculous way train prices work? So they’re technically different tickets but bought together.

[Ben Smithurst @bensmithurst]

@CurrysServices your 'edit personal details' page is a bit broken - if I look up my postcode, the town contains a hyphen, which the form doesn't allow, 'update' button stays greyed out with no explanation why I can't save. Eventually worked out if I remove hyphens I can save.

[Ben Smithurst @bensmithurst]

@StravaSupport my last couple of activities haven’t pushed to apple health despite all settings looking correct. Any idea what could be wrong? Last ride which synced was march 8th.

[Ben Smithurst @bensmithurst]

@CHelliker @Tesco @JenniferCole73 We are also having the same problem. Making the weekly shop really difficult. Hopefully Tesco listen to customers and revert this poorly thought through change. How do I officially register my dissatisfaction @Tesco ?

[Ben Smithurst @bensmithurst]

@RoyalMailHelp Hi, I posted an item (Tracked 24 signed for) on Sunday at a CSP and tracking shows it hasn't even left the delivery office ... it should be delivered today I assume, I'm just a bit concerned it shows no progress through the network at all. Can you help please?

[Ben Smithurst @bensmithurst]

@HalifaxBank online banking isn't showing me my ISA Investor tonight .. which seems bad. Any problems at the moment?

[Ben Smithurst @bensmithurst]

@EE what does this mean? £1.80 of charges for… nothing?