Bernard

BS Communication Arts | MS Information Systems Management | MS Educational Technology “Suffer the pain of discipline or suffer the pain of regret” Here To Learn

[Bernard @bernardsworld]

Remember these #staples easy buttons? No matter how hard it is to grasp a concept after understanding it I press the easy button. Keep telling yourself it’s easy until it is! #positivereinforcements #CCNA

[Bernard @bernardsworld]

It’s been a very eye opening experiment. Shockingly, it appears that there is no one at @Lowes that cares about the customer. Will you guys honor my purchase? Where’s the customer relationship management?#corporateresponsibility #corporateaccountability #consumercomplaint @ABC7

[Bernard @bernardsworld]

I need to share my experience with @Lowes. I paid for TWO Ego mower kits, each with 4 batteries + a charger. My receipt confirms it. Days later I’m being told the batteries are missing— and Lowe’s refuses to honor the sale @LowesCares, @EgoPowerPlus, @ConsumerReports
#LowesFail

[Bernard @bernardsworld]

Last week an @Lowes executive customer relations rep told me she would reach out to the merchandising to resolve this and I have not heard back yet maybe Mr. @MarvinREllison can look into this. It’s been 14 days I’m not confident in who’s been “looking in to it”

[Bernard @bernardsworld]

I’m still waiting on @Lowes to resolve my order issue. Businesses show their true values in how they handle mistakes. This is a chance to prove your commitment to customers by resolving my missing battery issue. Respectfully waiting for resolution. #CorporateAccountability

[Bernard @bernardsworld]

How do I fast forward this fight so I can get to the main event? 😎 #CaneloVsCrawford

[Bernard @bernardsworld]

Why is Mario Lopez at the desk? #netflix #CaneloCrawford

[Bernard @bernardsworld]

1. Shift Your Mindset: Complaints Are Data, Not Drama
The first step is reframing how you see complaints. Too often, they're treated as isolated fires to put out, rather than as data points revealing deeper patterns.
#lowesfail @lowes #dobetter

https://t.co/Wyz4KGLpGE

[Bernard @bernardsworld]

I called the store before going. They confirmed the mower kits were there after putting me on hold and checking. I drove 1hr and 3 employees assisted me in my purchase. Your POS (point of sale) system didn’t reject it. What happened between 09/01 & 09/05? @Lowes @MarvinREllison

[Bernard @bernardsworld]

Lies, for almost a week I was excited about the deal I hunted for and found. Days later a manager says the batteries were probably stolen from the display mowers. Hmm 8 ($500) batteries go missing and a store with at least 3 managers and no one bats an eye? Sketchy. #lowesfail

[Bernard @bernardsworld]

@Lowes I’ve DM’d you guys and the general energy I receive is “let’s table that” No one is doing anything which is why I’m voicing my issues online 🫤

[Bernard @bernardsworld]

I can’t wait for Megan 2.0 @peacock

[Bernard @bernardsworld]

Retail giants like @Lowes must remember: customers aren’t just receipts. We expect honesty, accountability, and delivery of what we purchase. @MarvinREllison

#LowesFeedback #CostumerComplaints #LowesReview #ShopSmart #CustomerSatisfaction #scammed

[Bernard @bernardsworld]

I spoke with a woman from Executive Customer Relations who assured me she would reach out to @Lowes merchandising team to assist in resolving this matter only to get a call from a Dustin H. a day later to push me to ask @EGOPowerPlus to cover missing items under their warranty

[Bernard @bernardsworld]

Business Principles Support This:

Any business owner is taught that once money changes hands, the seller is responsible for delivering the product as described

If a customer is sold a kit with multiple components, the seller must ensure the customer receives all of them
@lowes

[Bernard @bernardsworld]

So the question is simple: How do 8 batteries go missing from a sale, yet Lowe’s won’t make it right? Customers shouldn’t have to chase down what they already paid for #CustomerServiceFail #dobetter #consumervoices #lowesfail #accountability #RetailNightmares #FrustratedCustomers

[Bernard @bernardsworld]

@Lowes Done

[Bernard @bernardsworld]

@Vengeance08 @Lowes @LowesCares @EGOPowerPlus @ConsumerReports Telling me the batteries went missing shouldn’t be the end of your statement. Good business is, “We screwed up on our part. We’re going to engage our supply chain to acquire those batteries. Sorry for the delay” not “Take it “as-is” and buy the batteries” it wasn’t sold that way

[Bernard @bernardsworld]

@Lowes This is actually insane. For the past week I’ve been emailing someone in your executive customer relations department as well as [email protected] to no avail. I get the run around and they want me to buy the missing batteries and take the mowers without them unacceptable

[Bernard @bernardsworld]

I even called Ego directly. They confirmed that their warranty only covers defects, NOT missing items. That means this is 100% Lowe’s responsibility. @Lowes @EGOPowerPlus @LowesCares #customerservicefail #retailaccountability #lowesfail

[Bernard @bernardsworld]

Here’s the thing: a receipt is proof of sale. Once money changes hands, the business is responsible for delivering ALL items sold. If the product is incomplete, the seller must fix it — not push it off on the customer. #CorporateAccountability @Lowes @EGOPowerPlus @ConsumerRights