Beth Briscoe

👯 Sister not twin 👠 Style devotee 💄 Never too far from a fabulous lipstick

[Beth Briscoe @BethBriscoe]

Never would’ve thought I’d appear in a mag with the gorgeous Mila Kunis as cover girl 💁🏽‍♀️ But seriously, brilliant write up on my #migraine experience & how @NatMigraineCtr has helped me manage them #headache

[Beth Briscoe @BethBriscoe]

Eye-rolled by the manager at Brasserie of Light for daring to ask for a drink whilst we wait for our table. Come on @Selfridges you can do better than this - poor #Customerservice

[Beth Briscoe @BethBriscoe]

@Pret Thanks - have just DM’d you as experienced another issue with app; my subscription is being used by someone else - wouldn’t work for my morning coffee as system showed it had been used previously w/in 30 mins (although not by me!) Can you look into this?

[Beth Briscoe @BethBriscoe]

Hi @Pret 3 perks have mysteriously disappeared from my app. Not expired but not appearing at all. Can you help me locate them? Was looking forward to my free pastry this morning!

[Beth Briscoe @BethBriscoe]

@Pret I have just found a piece of blue plastic in my Pret lunch! See photo

[Beth Briscoe @BethBriscoe]

@Selfridges DM’d 2 days ago & not heard back. Was supposed to get response from #customerservice within 24 hrs but 5 days later not responded (other than trying to close case) Extremely poor service & I will not purchase a gift card from you again. However, would like this sorted.

[Beth Briscoe @BethBriscoe]

@Selfridges Can someone please help with this. I have a £200 gift card which I would like to use but is still not working.

[Beth Briscoe @BethBriscoe]

@Selfridges Have had multiple difficulties using an e-gift card for a present for my son and a terrible customer experience which I wouldn’t expect from a luxury brand. Can someone please help?

[Beth Briscoe @BethBriscoe]

@Selfridges Have had multiple difficulties using an e-gift card for a present for my son and a terrible customer experience which I wouldn’t expect from a luxury brand. Can someone please help?

[Beth Briscoe @BethBriscoe]

@Selfridges Could you pls confirm who to contact to make a formal complaint.

[Beth Briscoe @BethBriscoe]

@Selfridges would really appreciate a response. Would expect better service (and quicker response times) from a luxury brand

[Beth Briscoe @BethBriscoe]

@Selfridges 2nd c/service issue this week & I’m now out of pocket. Placed online order using gift card. Order didn’t go through yet funds deducted from card! Spoke to yr team who can’t confirm when I’ll be reimbursed so will end up missing your “unlocked” discount

[Beth Briscoe @BethBriscoe]

@Selfridges 2nd c/service issue this week & I’m now out of pocket. Placed online order using gift card. Order didn’t go through yet funds deducted from card! Spoke to yr team who can’t confirm when I’ll be reimbursed so will end up missing your “unlocked” discount

[Beth Briscoe @BethBriscoe]

@Selfridges 3 Tweets, a DM & an attempt to contact you via chat. Yet no response. Appalling #customerservice

[Beth Briscoe @BethBriscoe]

@Selfridges could someone please help me with an online order which was supposed to be delivered last week & has still not been received. Tried your online chat function & also DM’d you but no one has replied.

[Beth Briscoe @BethBriscoe]

Could you pls help with a delivery I should have received on Thursday @Selfridges. DPD have claimed no-one was at home twice which was not true. Needed the item for this w/e & paid fee for named day service. Tried chat function but disconnected me! Not a great customer service

[Beth Briscoe @BethBriscoe]

@Selfridges Could you pls help with a delivery I should have received yesterday. DPD have claimed no-one was at home twice which was not true. Needed the item for this w/e & paid fee for named day service. Tried chat function but disconnected me! Not a great customer service

[Beth Briscoe @BethBriscoe]

@Selfridges Can you please help me with a delivery that should have been received yesterday which DPD has failed to deliver. Can’t get a response from your chat function

[Beth Briscoe @BethBriscoe]

@GAILsBakery I will *always* love your coffee… but one stamp on a loyalty card per transaction despite multiple coffees purchased?! Bit stingy! Particularly at around £4 a pop!

[Beth Briscoe @BethBriscoe]

@VisionExpress The nonsense continues: have spent significant time trying to fix this and still not sorted (lenses have now been cancelled rather than sent out!) Raised a complaint but have heard nothing. Terrible #customerservice. Pls help me sort this.

[Beth Briscoe @BethBriscoe]

@VisionExpress Had contact lens check 2 months ago & lenses not arrived. just heard lenses discontinued but I’ve still been charged! Now v v low on lenses & need some delivered urgently. Impossible to get thru to store & customer care failed to resolve - v poor customer service

[Beth Briscoe @BethBriscoe]

Really disappointed with your handling of this @pret I DM’d you with details & received a meaningless template response. No wonder yr barista was so blasé about her mistake & even blamed me for it! Obvs Pret’s culture. Will buy my coffee elsewhere

[Pret @Pret]

@BethBriscoe We're sorry to hear this, please could you drop us a DM with more info.

[Beth Briscoe @BethBriscoe]

@Pret Pls give yr staff at London Bridge some #customerservice training. They were annoyed with me for complaining that they’d forgotten to make my drink! Was told they’re a coffee shop & “mistakes happen!” No attempt to apologise. Not good enough!