@firstdirect I have a new phone, I'm locked out of the app, haven't passed the first round of security. App asks me to try online, to click 'Forgot Password' but I don't have that option. Can't speak to Live Chat unless I'm logged into the app. FD999T.
@virginmedia We've just moved to a new house, rescheduled for you to come and connect but we've just received a cancellation. Been trying to get through for days to reschedule and find out what's going on. The call just then cuts out after an hour. What's going on?