Bill Hankes

Former Chief Communications Officer at Forbes, Author of upcoming book, "Rules of Engagement: What to Do When Your Company is Under Fire."

[Bill Hankes @bhankes]

@alexrkonrad Wow, congrats!

[Bill Hankes @bhankes]

@JetBlue Your sign in page isn't working on mobile or desktop.

[Bill Hankes @bhankes]

@comcast @Xfinity Your Fox Sports Seahawks Rams game is shitting the bed. Biggest game of the year. #Buffering #ThisSucks

[Bill Hankes @bhankes]

from @LarsHanson https://t.co/V6ajqtOzWS note: plans are offered by Husky Mobile https://t.co/mL69qrdkQM not T-Mobile (Husky runs on the T-Mobile network).

[Bill Hankes @bhankes]

@mercergov Yeah, but what about the poor water quality?! How about an update on that? My toilet water looks better than the stuff coming out of the faucet.

[Bill Hankes @bhankes]

@Kyle_L_Wiggers Jeeezzuuuus. Huge news--congrats, Kyle!

[Bill Hankes @bhankes]

@FedExHelp Both scoffed at me in front of other customers when I said I would call customer service. As I was on the phone fully 10 minutes later, another employee gave me my ~$300 order and apologized profusely. She is a decent human being. I will no longer be a regular print customer. 3/3

[Bill Hankes @bhankes]

@FedExHelp You sent me an email that my print order was ready, but when I get to the store to pick it up they won't let me unless I pay a rush charge. This is absolutely ridiculous!

[Bill Hankes @bhankes]

@FedExHelp The email didn't say anything about an additional fee (earlier today, I declined to pay a rush charge for same-day and said tomorrow is fine, so when I received the email I was pleasantly surprised). A young man saying he was the manager also said I couldn't pick up 2/3

[Bill Hankes @bhankes]

@FedExHelp I will DM you. But for the record, two of your employees at 40 Bellevue Way in Bellevue Washington were unnecessarily cruel to me when I went to pick up an order. I had an email confirmation that the order was ready for pickup. 1/3

[Bill Hankes @bhankes]

@SlackHQ I'm trying to log in after upgrading, and you aren't sending me email to apply 2FA. Can you help?

[Bill Hankes @bhankes]

@FedExHelp Just so you know, the package was out for delivery in my city last night according to your tracking. For 8:00 p.m. delivery as promised. OUT FOR DELIVERY. Now you're saying I won't get it for 5 days! How is this possible?! cc: @amazon

[Bill Hankes @bhankes]

Hey, @amazon you should seriously stop using @FedEx because they rarely ever deliver on time. Like tonight. I will now think twice before ordering from Amazon for time-critical products.

[Bill Hankes @bhankes]

@imkialikethecar where are you now? [email protected]

[Bill Hankes @bhankes]

If you are in Communications and didn't read @mikeallen's newsletter this morning, you're missing out. Big time. Big media era is over https://t.co/Rss4tRCJi1 #axiosam

[Bill Hankes @bhankes]

@TheStalwart Their response is a bit weak so far

[Bill Hankes @bhankes]

My thoughts on the McDonald’s E.coli Crisis. And lessons they should take from Alaska Airlines. https://t.co/nqQAidHBiV via @LinkedIn

[Bill Hankes @bhankes]

@PreetaTweets @nytimes Huge congrats!

[Bill Hankes @bhankes]

Wow!

[Sara Fischer @sarafischer]

Big news for media biz: @pkafka bringing his infamous pod back to @voxmedia, rebranding it “Channels”
-He’ll remain w @BusinessInsider
-Will still be a weekly intv show
-Peter will own the show. Vox Media is production, distribution and sales partner
https://t.co/BdIA7HReD2

[Bill Hankes @bhankes]

Wow, @JetBlue sets the new standard for crappy customer service. After waiting on hold to speak to an agent for 20 minutes, I instead got a survey about how they did. Zero out of 10 is not a low enough score.