@DisaffectedPod Yes, in the Bible, book of Deuteronomy. There are verses describing times when the kings make their subjects have less status than invaders.
"Customer service" is so bad, so inept, that speaking in English to native English speakers *still doesn't work*.
I'm trying to get electric turned back on in an apartment I own, that was recently vacated by a tenant.
When I make these transactions, I am very efficient and clear. I state the facts concisely, giving all relevant information in a short format. Things like:
-I'm calling you about an apartment I own
-But, the account in question is not my electric account. Instead, it's the electric account of the tenant who vacated.
-My goal is to have you turn the power back on, to put the account now in my name as the owner, and for you to disambiguate my former tenant's account from mine.
And because I know that people have a dastardly hard time listening and connecting things in sequence, I repeat the information clearly in a slightly different format:
-Again, I'm the owner, and the apartment has been vacated by the person whose account you are looking at. We're two different people. As the owner, I need to be billed only for the electric I use, not for the electric my tenant used.
It doesn't work.
"So your tenant is moving out?"
No. As I said twice within the past five minutes, my tenant already moved out one month ago.
"So the moveout date is today?"
Folks-do you see the problem?
-J