Mark McGarry

Mark McGarry is a Dallas-based book designer and typographer with 25+ years of design and production experience. See my published work at

[Mark McGarry @bookdesign]

@mercari_app @LindenLori "Please follow up . . ." is way too vague. The seller "must" notify Mercari within 24 hours of the returned item's delivery and file a “Return Condition Dispute.” "Sellers 'must' request help from the Order Status Page or Help Center." Mercari Support does not support Sellers.

[Mark McGarry @bookdesign]

@LindenLori @mercari_app Mercari approved the return request? If so, and if the returned shoes are in a condition different than the condition when you shipped them to the buyer, notify Mercari of the "change of condition" THAT DAY. Request a written list of what documents they want from you & when.

[Mark McGarry @bookdesign]

@mercari_app I reported him to Mercari before taking to social media. But his threat is now in effect. Rather than look into the Seller's complaint, Mercari is ignoring it. Maybe ChatGPT's evaluation will make them curious. It's 2023: "Threatening" & "Confrontational" are not Best Practices.

[Mark McGarry @bookdesign]

@mercari_app As a Seller, my experience with Mercari Support has been consistent: consistently painful and unproductive. This week, after 12 other CSRs, Ace CSR, Matthew P, threw me a pitch I hadn't seen from them. He threatened me! ChatGPT read his email and confirmed it. Thanks, @OpenAI

[Mark McGarry @bookdesign]

@Mercari_app Mercari Customer Service is consistently the worst I have ever experienced. Yesterday, after 13 CSRs, Mercari prematurely closed my case & *threatened me*. ChatGPT read the CSR’s threat and confirmed it was both “threatening” and “confrontational.” Thanks, @openAI.

[Mark McGarry @bookdesign]

@mercari_app Ordered Mercari Local with the GET THIS TODAY WITH MERCARI LOCAL prominently displayed at the very top. Well, that day ended 90 min ago. Mercari Support has not responded Is this service not reliable like Amazon?

[Mark McGarry @bookdesign]

@mercari_app I used the Mercari Local service for the first time today because I needed the item for a customer. At the top of the listing it said “GET THIS TODAY with Mercari Local” which sold me so I purchased on the spot. Do you deliver until midnight?

[Mark McGarry @bookdesign]

@mercari_app I used the Mercari Local service for the first time today because I needed the item for a customer. At the top of the listing it said “GET THIS TODAY with Mercari Local” which sold me so I purchased on the spot. Do you deliver until midnight?

[Mark McGarry @bookdesign]

@MerriamWebster Practice word economy

[Mark McGarry @bookdesign]

@Emily32233942 @mercari_app Emily: did your Buyer snap this pic? If so, it shouldn’t be used by Mercari to determine your case. It’s tainted.

[Mark McGarry @bookdesign]

@lyft @AskLyft Report + pics + phone log show @Lyft_comm. Lyft driver ignored 5 SMSs, 3 calls from rider as 5 min clock to exp, cancels ride as “rider no show” triggers $5 charge to riders cc. Yes, "theft by Lyft" but cc+ Lyft's clear intent makes it Federal 18 USC§1029 Deets?

[Mark McGarry @bookdesign]

@Uber_Support Earlier it was 93 degrees and rising in Dallas but my jet black Uber DID NOT HAVE AC. So we’re rolling with driver’s window down 3 other windows 1/4 down. It was way, way hot with a mask on. Surely Uber requires AC when temps are this high, right? Refund requested.

[Mark McGarry @bookdesign]

@uber_support It’s 93 degrees and rising here in Dallas Texas, but my Uber DOES NOT HAVE AC. So we’re rolling with drivers window down and the three other windows down 1/4 of way.

It’s way, way hot wearing mask.

I am requesting a full refund on this ride.

Please advise

[Mark McGarry @bookdesign]

@Uber_Support I need to change my “Favorite Route” settings. How?

[Mark McGarry @bookdesign]

@Lyft @asklyft I have sent numerous DMs about incorrect ride charges (not temporarily holds) on my account. I sent another this morning. How long must I wait for a reply/resolution?

[Mark McGarry @bookdesign]

@Lyft @asklyft Very, very dissatisfied with your boilerplate responses and inability to acknowledge issue or offer credit for the amount of $$ that I CANNOT USE BECAUSE ITS ON TEMPORARY HOLD for 5-7 days.

[Mark McGarry @bookdesign]

@Lyft @asklyft Rides totaling 21.98 does not justify a hold of 48.49. That is more than twice my actual ride charge.

I need action now. Not in 5-7 days!!!!

[Mark McGarry @bookdesign]

@Lyft @asklyft why put a temporary hold of $46.00 for 2 rides totaling $22.00. Not cool. Also the charges are “pending” not “temp authorization” according to my bank statement. @lyft @asklyft please release my funds now.

[Mark McGarry @bookdesign]

@asklyft I have Hi sent a DM with some more details, along with the full name, email address and phone number associated with my Lyft account. Please help ASAP.

[Mark McGarry @bookdesign]

@asklyft I need help. I’ve contact Lyft via the app and the website. I have received no response. Please respond ASAP.