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@Sammierodgs Hi! Thanks for messaging with Us!
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[Samantha Robson @Sammierodgs]

@BootsUK I am missing a parcel, I have emailed but am still waiting a response. Can you assist?

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@RobDDennison Hi! Thanks for messaging with Us!
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[RobDennison @RobDDennison]

@BootsUK Just wanted to share my recent experience purchasing goods from your website

Ordered 5 items for £284.33 on 17th Oct. 2 parcels delivered 20th Oct. One item cost £87.00 – was not delivered. Contacted Customer Services 3 times no resolution. Not very helpful.

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[RobDennison @RobDDennison]

@BootsUK Given that I have already been through this process with customer services 3 times - order 772948229 - I am not sure I see the point? But want to share my experience with the wider community so they can see what a poor company Boots has become

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@RaefOcean Hi! Thanks for messaging with Us!
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[Rachael @RaefOcean]

@BootsUK the customer service I have received from Boots online/ call centre has been shocking. Your staff don’t listen, or read complaints. It’s incredibly frustrating. Generic responses that are unrelated to specifics in a complaint makes me feel unvalued.

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@dxniellethomas Hi! Thanks for messaging with Us!
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[dani @dxniellethomas]

@BootsUK It doesn’t give me the option to DM you?

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@TheProfessor722 Hi! Thanks for messaging with Us!
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[J.S Randhawa MMA @TheProfessor722]

@BootsUK have worst policy. The guy at the counter gave my wife a wrong medicine not the one i asked for . I went back to return it and they refused to take it back it. Ridiculous

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@christine1966 Hi! Thanks for messaging with Us!
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[christine bulpitt @christine1966]

@BootsUK This is not good enough email states delivery was due yesterday
Boots customer service is diabolical
I got a call last night to arrange a refund only to be told I had to download an app No thank you
Will take my customer else were
Shoddy service

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@The12thProtocol Hi! Thanks for messaging with Us!
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[Bingu @The12thProtocol]

@BootsUK Oh I didn't see this whoops, I don't have the packaging anymore unfortunately but I purchased it from the Boots at Manchester Piccadilly station on November 7th, shortly before posting this. The name of the sandwich is in the second photo. Cheers for looking into it.

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