Stephen Nicholson

Improve Product/Service delivery thru Improved Business Processes
CPP | Business Process Management | Business Process Automation | #bpi #custserv

[Stephen Nicholson @bpmsystems]

How the cloud and automation are helping SMEs support workplace flexibility https://t.co/e10m3XFX9r

[Stephen Nicholson @bpmsystems]

Such important issues for everyone to maintain awareness around. #WorkWellWednesday https://t.co/Zfhh7BCWpC

[Stephen Nicholson @bpmsystems]

#mydreamapp would allow me to PDF forms and attach them as item Updates #mondayapps #mondaydotcom

[Stephen Nicholson @bpmsystems]

Excited to be the 10th 😎 on @BackerKit for Espresso Displays - The Thinnest Portable Monitor. Thanks @EspressoDisplay https://t.co/VE7X29D8hD

[Stephen Nicholson @bpmsystems]

The management of our environment appears lost in political agendas. #environmentalmanagement
Insightful @4corners report by @steph_march

[Four Corners @4corners]

There are currently more than 500 animal species under threat in Australia. #4Corners

[Stephen Nicholson @bpmsystems]

Moore's Law is slowing - Three predictions about the computers of tomorrow https://t.co/qlPQ6I0pOi via @techrepublic

[Stephen Nicholson @bpmsystems]

Don't mistake aspirations or actions as #businessmeasures.
@staceybarr notes that OKRs don't help us measure what matters. They focus us on implementation, not results. https://t.co/IO3VHSEN7v

[Business Victoria @businessvic]

Time's up! @katetimestylers serving 5 key time mistakes to help business owners deal with increasingly time-poor lives.
No.5 = Stop multi-tasking! Your productivity goes down when you try. 😮 #timemanagement #flyingsoloau #smallbizfestvic @FlyingSoloAU @SmallBizFestVic

[Stephen Nicholson @bpmsystems]

Great article by @anouchecsia of CSIA on #employee-motivation, #employee-engagement, and delivery of #custexp https://t.co/Wp4fqIN7jg

[John Hughes @Cexhelp]

#Tipoftheday for #Cex success. The 9 Best Practices of #CEX winning organisations. Number #5. Avoid inside out thinking. Map Customer journey from the Customer View. @Mapovate_Tweets #Tisse2012 @ticsi @CSN_SocialMedia

[Stephen Nicholson @bpmsystems]

Maintain employee engagement by measuring what matters #cx https://t.co/Yo2KaY2ops

[Stephen Nicholson @bpmsystems]

Proactive, continual improvement is required to enhance customer experience #cx https://t.co/GqWOi3xM9F via @CustomerThink

[Stephen Nicholson @bpmsystems]

Qld gov't legislation website compromised #cybersecurity https://t.co/47nDDqJN0O

[James Dodkins @JDODKINS]

#ThoughtLeadershipThursday "Asking a customer to make a choice is an admission that you don't know what they need. This can be as small as communication method or as big as the products and services they can buy." #cx #custexp #culture https://t.co/z1WpE47eyq

[James Dodkins @JDODKINS]

#MotivationMonday 4 Simple Steps to Improve CX #cx #custexp

[Stacey Barr @staceybarr]

#PumpBlueprint #ProveIt #EvidenceBasedLeadership https://t.co/scZVQBIJFB

[Stephen Nicholson @bpmsystems]

Salesforce's Tiffani Bova: Customer Experience Beats Price, Product Every Time #CX #CustExp #CustServ https://t.co/Gf9Gz3j4Op

[Stephen Nicholson @bpmsystems]

If teams can't find how they link to the organisation's strategy, help them measure their impact in the business model instead. https://t.co/IO3VHSEN7v via @staceybarr

[Stephen Nicholson @bpmsystems]

The Ultimate CX Infographic, 2017 https://t.co/eDxdvNfkub

[Stacey Barr @staceybarr]

Don't let your data decide what you measure https://t.co/bPwuYbGCDe