@pccasegear hi there. Bought a gaming pc in June 2021. Last night it turned itself off and won’t restart. No light or sounds at all with power button. Tried different cable, power outlet. Assuming I should call store to troubleshoot? Cheers
@iiNet@iiNet are you serious? No I’m done. The incompetence and lack of effort to get basic customer service demonstrated by multiple people throughout multiple calls means that I have given up.
@iiNet can you please explain why your colleagues use my mobile number to identify me but not one of them attempts to call me back when I get disconnected mid call?
@iiNet I assume you will just refer me to one of the above teams so can’t see the point. I guess I just felt the need to tweet how dissatisfied I am with the lack of coordinated support
@iiNet really just want to speak to someone regarding a recent order and the quality of connections to you customer service is poor and I can’t even have a discussion 🤷🏽♂️
@iiNet@iiNet so today I have spoken to customer service, billing, provisioning and faults. Not 1 person has been able to help. I’ve been cut off twice and no call back so I get to start the whole process again. 17 years as a customer and this is the service/support I am getting
@Telstra@Foxtel Wow. So 2 DMs and then receive request to rate @Telstra support. Can’t believe that COVID means these companies have totally lost all capacity to answer basic questions and provide options to upgrade a product
@telstra been in text communication with rep for 6 hrs. Sporadic responses and then received text saying it’s being handed over as shift was finishing. Absolutely terrible assistance trying to upgrade our @Foxtel product
@Telstra Haha @Telstra already getting a DM to a link that is not helpful. Trying to avoid canceling subscription and going directly to @Foxtel though seems unavoidable