Brian Isbell

Discovering New Fishing Holes w/ Drones & Mapping. Catch-and-Release Angler. Avid Geologist & Geographer.

[Brian Isbell @brianisbell_]

@JetBlue - pretty confused and irritated about partnership instructions with @Icelandair - please inform on how to proceed - 2 hours last night with Mosaic did nothing to book 2 for upcoming fares…website was down?

[Brian Isbell @brianisbell_]

Nothing but horrific experiences on @united over the years - UA720 tonight prime example. @JetBlue pls increase BOS>EWR and regional sched. You’re the best of the best

[Brian Isbell @brianisbell_]

@JetBlue - accolades to Shea from your Mosaic team - she did wonders today, and it made a longtime customer extremely satisfied / also wanting to negate status on @AmericanAir for the third year in a row. Customer service always wins, besides in-flight satisfaction

[Brian Isbell @brianisbell_]

@MassGovernor @CharlieBakerMA horrific response to COVID-19 vaccinations in MA. 60-70% of other states doing a better job leading / managing

[Brian Isbell @brianisbell_]

@DJISupport @AutelRobotics - you win

[Brian Isbell @brianisbell_]

@DJISupport @scottisbell_ @DJIGlobal Yes - DM’ing now on behalf of both consumers. Trying to reach your management unless we pick up the phones at odd hours is difficult when we are working people in different timezones.

[Brian Isbell @brianisbell_]

@scottisbell_ @DJIGlobal @DJIGlobal

[Brian Isbell @brianisbell_]

@TouchUpDirect - slowly becoming a very fond fan of yours thanks largely to Aby and James. Looking forward to further guidance and continued patronage thereafter.

[Brian Isbell @brianisbell_]

@BJsWholesale @quincymapolice On its way - I’m very upset and have been for quite a while. My girlfriend and I both spend close to $8-10k a year with you in fuel and products combined. When I send member info, you’ll see that my spending with you has decreased by 5x since the fiascos at the Quincy Club

[Brian Isbell @brianisbell_]

@BJsWholesale - I am appalled by the #COVID19 infractions @ Quincy. It’s been rampant since mid-March. Please be advised cc: @quincymapolice fwd to Board of Health

[Brian Isbell @brianisbell_]

@PlymouthSch - public recognition of in-school COVID transmission? A crapshoot in your district @7News @wbz

[Brian Isbell @brianisbell_]

@Matt_Postler Well well well

[Brian Isbell @brianisbell_]

@GatewayHills - time to reconsider the decline of your Quincy #johnflatleyco residential property given numerous complaints from different tenants. Past 8 months have been very hard

[Brian Isbell @brianisbell_]

@DJISupport I’ve tried calling your support staff 6 times and I keep getting notice I need to call China. This is absolutely absurd to reach a supervisor.

[Brian Isbell @brianisbell_]

@DJIGlobal - believed Customer Service/Experience had improved dramatically since 2015.

I’ve been proven wrong. When you spend thousands of dollars with a manufacturer, you expect decent service/support.

I am appalled and considering switching to @SkydioHQ and other Mavic comps

[Brian Isbell @brianisbell_]

@DJIGlobal @DJIEnterprise - I have tried contacting CS/Support 5 times since 11/1. I have spent thousands on 3 UAVs and referred 9 add’l net-new clients. I am @ wits end - need to speak to manager. Pls contact before we begin evals on Autel Robotics & @SkydioHQ. Cc: @scottisbell_

[Brian Isbell @brianisbell_]

@DJISupport @DJIGlobal @DJIEnterprise @AutelRobotics @SkydioHQ Thank you 🙏🏼

[Brian Isbell @brianisbell_]

@DJISupport @DJIGlobal @DJIEnterprise - very unhappy with recent customer experience. Am evaluating @AutelRobotics and @SkydioHQ as a result. If you desire to keep my patronage, then we need to discuss. Customer Experience is everything, and I’ve been let down again and again.

[Brian Isbell @brianisbell_]

@DJISupport @DJIGlobal @DJIEnterprise @AutelRobotics @SkydioHQ @DJISupport see most recent email ticket for further guidance. Thank you in advance

[Brian Isbell @brianisbell_]

@DJISupport Please contact me @DJISupport if we wish to rekindle this relationship before it’s too late. Appreciate Ejay’s initial outreach, but I was unavailable last week for familial reasons.

[Brian Isbell @brianisbell_]

@DJISupport contact me ASAP before my business if gone for good.