British Gas

Reliably keeping homes warm and working across the UK for over 200 years - taking care of things 💙

[British Gas @BritishGas]

@natcarroll Hi Natalie - I'm so sorry for your loss and for any upset and concern that this letter has caused. If you'd like us to take a look into what's happened, could you please send us a private message?

[British Gas @BritishGas]

@BlossomSea83 Hi Blossom, I’m sorry for the experience you’ve had.
We aim to provide the highest level of care, & it’s clear we’ve fallen short.
I’d really like to understand what happened and make things right.
Please send us a DM with your Details so we can look into this for you.

^Ash

[British Gas @BritishGas]

@reed_my_tweet Hi can you please send a DM with your name & contact details so we can discuss this?
Thank you
^Ash

[British Gas @BritishGas]

@JeffriesKa42983 Hey Karl, I've sent an invite to DM us. Or you can pop onto our profile and select the Direct Message button. Thanks, Danielle
https://t.co/AVKZB71p2G

[British Gas @BritishGas]

@Gurdeep94206474 Hi Gurdeep. So we can look into this for you please DM your full address and email address. Thanks, Heidi

[British Gas @BritishGas]

@ak9ame Well Arthur we do offer "Peaksave" on weekends👀if this is of interest or you want to look at any of our current offers please feel free to get in touch! ^James

[British Gas @BritishGas]

@PShellabear @ofgem Good morning Paul, I'm sorry to read of your experience, I'm unsure how changing the password would leave you feeling this way but you should be able to use the same one again, if you need any help please feel free to drop us a DM with your details and we'll do what we can ^James

[British Gas @BritishGas]

Our response to the publication of @Ofgem’s investigation into historic prepayment meter practices: https://t.co/bagJHZZ5QW

[British Gas @BritishGas]

@H1989Emily94132 Hi Emily, we're sorry to hear about the issues you've experienced and appreciate how frustrating this must be. Please send us a private message with your name, address and postcode so we can look into this and get the right team to help. Thanks.

[British Gas @BritishGas]

@H1989Emily94132 Hi Emily, I'm sorry to hear of the issues you've had with your meter. Please pop over a DM with your full name, address and email? We can take a look at this for you. ^Kev

[British Gas @BritishGas]

@PShellabear @ofgem Hi Paul, did you need a hand with that bill or password? If so, send us a DM with your full name, address and email, and we'll see how we can help. Thanks, Billy.

[British Gas @BritishGas]

@PShellabear @ofgem Hi Paul, we can't change your password for you. If the wrong password has been put in multiple times it will lock the account and request a reset. This is the security on the online account. ^Kev

[British Gas @BritishGas]

@PShellabear @ofgem 'm sorry you've been asked to change your password Paul. You will be asked to do so from time to time like many other online accounts. This is for the security of the account.

[British Gas @BritishGas]

@PShellabear @ofgem Hi Paul, you will be asked from time to time to change your password as a security feature. If you nee any help. Pop us a DM with your full name, address and email? ^Kev

[British Gas @BritishGas]

@asl415970 Hi. I'm sorry to read that you decided to switch. When you change supplier your final reading has to be sent to us from your new supplier so we can create your final bill. All final bills can take up to 6 weeks to produce which is a standard timescale within the industry. ^Heidi

[British Gas @BritishGas]

@meldrum_suzanne @raychilled To check that there is no issue with the communication of your meter Suzanne, please just pop over your details in a DM and we'll be happy to take a peek for you. Cheers, Ayden

[British Gas @BritishGas]

@MarkC1165 Hi, I'm sorry to hear of the issue with your bill. We can keep your usage up to date with a smart meter. If you'd like us to get one booked in for you free of charge. Please pop over a DM with your full name, address an email? ^Kev

[British Gas @BritishGas]

@GavinYouon1 Good morning Gavin 👋We're glad to see you take the leap into solar energy, for our list of feed in tariffs please either call 0333 202 9483, or the e-mail [email protected] for info on our current offers! ^James

[British Gas @BritishGas]

@Big_Boss_Al @UswitchUK @MoneySavingExp @Comparethemkt Good morning Allan, we're sorry to read this, let us look into this for you to ensure you're billed correctly, please free to DM us your full address and email please so we can assist! ^James