Natalie Carroll

[Natalie Carroll @natcarroll]

@BritishGas admin is awful! Ombudsman complaint switching my dead stepdad’s acc over to my mum 3 yrs ago. I informed you 3mths ago that my mum had passed away & this week receive a letter addressed to her not executors of to say her fixed tariff is ending what does she want to do

[Natalie Carroll @natcarroll]

@OnelinkService Do you not take identity fraud seriously. Trying to advise you that my daughter’s email has been hacked and acc opened asking for it to be closed & requesting all info held on her & how was the account opened and you make it near on impossible to get answers!

[Natalie Carroll @natcarroll]

@British_Airways Still waiting to hear back in response to my message you requested me to send!

[Natalie Carroll @natcarroll]

@British_Airways Where has the personal touch & going that extra mile gone? Trying to speak/message to ask if able to sort a surprise onboard is ridiculous. And then once eventually get to engage with Customer Services, get told need to do at checkin. Won’t be a surprise then!

[Natalie Carroll @natcarroll]

@British_Airways I think you responded to me earlier following a WhatsApp I sent yesterday afternoon. If I’d realised sending on a public forum would have a faster response time I would’ve done that yesterday rather than losing hours. Replied back to it earlier. Response still not helpful really.

[Natalie Carroll @natcarroll]

@FragranceShopUK Please can you contact me regarding my order.

[Natalie Carroll @natcarroll]

@FragranceShopUK How long does it take to send 2 bottles of perfume ordered on 17 Jan? Several emails chasing my order after being sent an order number that doesn’t track where it is! Apparently has to be verified but no mention of this on website or in order email.

[Natalie Carroll @natcarroll]

@FragranceShopUK @FragranceShopUK Won’t let me DM. Here’s the only number provided FWUK59153134.

[Natalie Carroll @natcarroll]

So @BritishGasHelp you close a complaint the day it’s raised without dealing with it & then after 4hrs online chat & another complaint raised I’ve still not received an acknowledgment or resolution after a week. Excellent way to handle complaints raised due to multiple errors 👏

[Natalie Carroll @natcarroll]

@BritishGas What is the point of putting a complaint email address on your site that when you send an email to you get a ‘no reply to this email address’ response? 6 mths & 4 phonecalls needed so far in connection to a multitude of errors & not even an acknowledgment or resolve!

[Natalie Carroll @natcarroll]

@BritishGas What is the point of putting a complaint email address on your site that when you send an email to you get a ‘no reply to this email address’ response? 6 mths & 4 phonecalls needed so far in connection to a multitude of errors & not even an acknowledgment or resolve!

[Natalie Carroll @natcarroll]

@EssentialMastry His job

[Natalie Carroll @natcarroll]

If this item was delivered in an online shopping order on 2 Jul would it be out of date @IcelandFoods ? If you answer yes, then pls tell your customer services to refund me as nearly a month & 4 emails later they’re finding it difficult to work it out 😆

[Natalie Carroll @natcarroll]

@BarclaysUKHelp Please read my messages properly, both numbers have been disconnected.

[Natalie Carroll @natcarroll]

@BarclaysUKHelp Anyone who has an income protection policy taken out with Barclays Insurance Dublin be worried if you need to claim before policy contract ends on 30/6/23 - the claim line is disconnected!

[Natalie Carroll @natcarroll]

@BarclaysUKHelp We have tried since last Friday during opening hours. Also several Barclays staff have tried calling the number during opening hours. Both helpline & claim lines are disconnected.

[Natalie Carroll @natcarroll]

@BarclaysUKHelp Have you clicked on the link? It gives the same telephone number!

[Natalie Carroll @natcarroll]

@BarclaysUKHelp You’ve missed the point, the numbers you have quoted are disconnected!!!!

[Natalie Carroll @natcarroll]

@gsd_my_soul 🫂

[Natalie Carroll @natcarroll]

@pernicegiovann1 Wow! Fab show, performer & cast. Was not expecting the singing, amazing! & so funny, spot on with #Crawley Dave😆
Next time I’ll book early &get VIP rather than being in the heavens without my glasses! ThankU, ThankU, ThankU @pernicegiovann1 #MadeInItaly

[Natalie Carroll @natcarroll]

Really!?!? Seriously 😆