Britney - UX / UI CAREER COACH 👩🏻‍💻

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[Britney - UX / UI CAREER COACH 👩🏻‍💻 @britmackey]

@structube I called my store on Tuesday and asked if I could pay my remaining balance over the phone due to the virus and was told no despite most other retailers stores offering this option. Now all stores are closed and my delivery is April 1. How can we resolve this?

[Britney - UX / UI CAREER COACH 👩🏻‍💻 @britmackey]

Got my order refunded on Twitter 👌 Now that’s good UX and CX. Why can’t it be like that over the phone? Or maybe you need a chat box on your website for customer service ad well 🤷🏻‍♀️

[IKEA Canada Support @IKEACASupport]

@ambitiouslybrit Hej! We've replied to your DM.

[Britney - UX / UI CAREER COACH 👩🏻‍💻 @britmackey]

@IKEACanada I just spent 45 mins on hold to cancel a delivery order, was passed around from department to department and then hung up on. Is there a direct line I can call? I need to get this resolved ASAP.

[Britney - UX / UI CAREER COACH 👩🏻‍💻 @britmackey]

@Ticketmaster how do we get a refund for the cancelled @thestrumbellas show? There has been no emails or communication at all. I didn’t even know the show was postponed until my mom told me 😂

[Britney - UX / UI CAREER COACH 👩🏻‍💻 @britmackey]

This hits home 😂

[Britney - UX / UI CAREER COACH 👩🏻‍💻 @britmackey]

@PinotsPalette is forcing people to go out in dangerous weather and not offering to reschedule or refund, is this legal? @CTVToronto @City_tv @CP24 @680NEWS @CBCToronto

[Britney - UX / UI CAREER COACH 👩🏻‍💻 @britmackey]

@PinotsPalette the weather in Toronto is not safe to drive in and our party is coming from far away. I asked to be rescheduled and was told no, there is nothing that can be done. Do you feel good about stealing people’s money or forcing them to go out in dangerous weather?

[Britney - UX / UI CAREER COACH 👩🏻‍💻 @britmackey]

@ShopifySupport Thank you! Just the way it was written was it very clear, still seems like it’s referring to some kind of project included as part of the apppication

[Britney - UX / UI CAREER COACH 👩🏻‍💻 @britmackey]

@Shopify @ShopifyUX the UX intern application makes reference to a project upload but there is little context and I know that used to be in reference to a design challenge which is not mentioned at all. Can you provide any clarification? #Shopify

[Britney - UX / UI CAREER COACH 👩🏻‍💻 @britmackey]

@instagram in your update I get blocked trying to switch to a creator account from a business account. Why do I need a phone number for a biz category? #fail #badux

[Britney - UX / UI CAREER COACH 👩🏻‍💻 @britmackey]

Couldn't make my live webinar "The top 5 portfolio mistakes and how to fix them"? No worries, I've got you covered with this FREE replay - https://t.co/1J3eL9X4mr

[Britney - UX / UI CAREER COACH 👩🏻‍💻 @britmackey]

@classpass Thanks for telling me you honoured my cancellation request, only to charge me 2 days later. You don’t even let users cancel their account in app, what a TERRIBLE experience #uxfail #badcustomerservice #classpass #darkpattern #letmeout

[Britney - UX / UI CAREER COACH 👩🏻‍💻 @britmackey]

@InVisionApp Delivering the goods again 👏 #ux #invision #uxdesign #uxdesigner

[Freehand by InVision @InVisionApp]

Usability testing: a set of methods for evaluating a product or service by testing with representative users, then iterating based on direct feedback

🔎Stay fluent in the rapidly evolving language of the design industry with Design Defined https://t.co/CSN140oY1H

[Britney - UX / UI CAREER COACH 👩🏻‍💻 @britmackey]

@TTChelps myself and many others have been waiting for a streetcar at King and Shaw for over 25 mins, every car that comes by is full. How do you plan to fix this issue as it happens almost every morning? #pilotfail

[Britney - UX / UI CAREER COACH 👩🏻‍💻 @britmackey]

"Get 168 custom interface icons—free." https://t.co/gkNKReuHp8 via @InVisionApp

[Britney - UX / UI CAREER COACH 👩🏻‍💻 @britmackey]

@AppleMusic Why was all my music deleted with the new iOS update? I have an Apple Music account and it keeps prompting me to sign in but I am already signed in. Where’s my music? #pissed #ios11 #AppleMusic

[Britney - UX / UI CAREER COACH 👩🏻‍💻 @britmackey]

@StudentPathON Alright thanks, I have registered for the webinar :) Also, I haven't been sent a Slack invite yet and I registered this morning...

[Britney - UX / UI CAREER COACH 👩🏻‍💻 @britmackey]

@StudentPathON Any spots opening up for tonights event or is it at capacity?

[Britney - UX / UI CAREER COACH 👩🏻‍💻 @britmackey]

Principles of Product Design—essential practices to build great products https://t.co/k0ny8yzzDP

[Britney - UX / UI CAREER COACH 👩🏻‍💻 @britmackey]

@lifeatnulogy Thank you so much! #winning