Claim Support Line

Dedicated Customer Service Representative backed with more than 5 years experience in Customer Relations.

[Claim Support Line @BudgetFixHQ]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[SellMortimerSell @SteveTheobald70]

Welcome to @Avis @Budget in Saint Louis, where getting a car will take you longer than the flight you came in on.

[Claim Support Line @BudgetFixHQ]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[Andrenette Moore @ImDtrmd2MkIt]

Looking for some help for my brother who almost lost his life when the lug nuts came out of the wheel while driving @budget on the highway in WV yesterday..They had to stay overnight in a hotel (they paid for) and have to check out in 8 mins. How can they be helped?

[Claim Support Line @BudgetFixHQ]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[Tom Carroll @tcarroll76]

@Joeinblack @Budget The St. Louis airport @Budget epitomizes everything wrong in the US workforce. It has been horrible for decades. The irony - Avis is so much better, but they own Budget. You can literally watch two divisions of the same company side-by-side that could not be more different.

[Claim Support Line @BudgetFixHQ]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[Emma Chapman @EmCha24]

Really disappointed in @Budget who charged us more than double our agreed upon price for our rental car and then refused to give us an itemized receipt for why. What a scam!

[Claim Support Line @BudgetFixHQ]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[BigE @DrBeeper23]

@avis @budget in Indianapolis is a shit show. It’s 12:39 AM local time and there are approximately 50 people in line with 1 customer service person. We have been in line already for an hour. Piss poor management. Will never rent from these companies again.

[Claim Support Line @BudgetFixHQ]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[Jessica Amick @SmallMomBigCar]

@Avis @Budget Indianapolis airport is an absolute disaster right now at 1 am. At least 50 people in line (all with existing reservations) and ONE employee. As an Avis Preferred customer the fact that you shut down the preferred counter early is ridiculous.

[Claim Support Line @BudgetFixHQ]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[Randy White @razocrat]

@Budget my flight is extremely late. How do I keep my car? I am currently on a flight.

[Claim Support Line @BudgetFixHQ]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[Kat @Katiescribe]

@Joeinblack @Budget Every pray for a little intercession on behalf of that employee who probably told his boss this week will be super busy due to the Fulton Sheen shinding & manager prob said, “you’re good. No one’s going to show up for that.” Then never checked the reservation #s🤦🏼‍♀️

[Claim Support Line @BudgetFixHQ]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[Laurie Bartlett @LaurieBartlettI]

What is up with budget car rental. You can call and say the car you rented and paid for is not available. Flint Intl airport @Budget what’s up.

[Claim Support Line @BudgetFixHQ]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[BRANDEN & JAMES @BrandenJMusic]

Budget Car rental is the worst. They just called us 20 mins before we’re supposed to pick up a car to tell us there are no cars in the state of Wisconsin or Illinois. We are Fastbreak members and in their corporate program. Loyalty means nothing to them @Budget #budgetcarrental

[Claim Support Line @BudgetFixHQ]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[CB @pabrocb]

@Budget What is going on at PHL? You have tons of buses in the lot, but only two small buses driving around. One passenger said they waited two hours for a bus and we waited almost an hour. We will miss our flights waiting that long.

[Claim Support Line @BudgetFixHQ]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[Ayush @ayushd93]

Horrendous service by @Budget . They charged me 4 times the overall cost of the rental duration and are impossible to reach out to to get my money back. Customer service is busy all the time and no alternative way to resolve this.

[Claim Support Line @BudgetFixHQ]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[Cowboys now Grizz Later @fbwins]

@Budget @Budget I am writing to formally express my dissatisfaction regarding a reservation I made for a Jeep Wrangler at the Budget location at 7171 Stage Road.

At approximately 10:34 a.m. today, an employee from the 7171 Stage Road location called me to confirm whether I was still coming to pick up my reserved vehicle. I confirmed that I was and advised him that I would arrive at approximately 1:00 p.m. I also asked whether I could come earlier. I was told, “No, we don’t have the vehicle yet. I am waiting on returns.”

I arrived at 12:58 p.m., only to be told, the Rogue you reserved is not here.” I immediately explained that I had not reserved a Rogue and that I wanted the vehicle I had actually reserved. I was then informed that the 7171 Stage Road location does not rent Jeep Wrangler vehicles.

I was subsequently offered my choice of a 15 passenger van or one of two Dodge Ram 2500 pickup trucks that were available on the lot.

Respectfully, this is unacceptable.

If Budget knew that the vehicle I reserved was not available or if this particular location does not rent Jeep Wranglers then I should have been notified before I arrived at the location. The same employee who took the time to call me at 10:34 a.m. to confirm that I was still coming should have also been able to determine that my reserved vehicle was unavailable and notify me accordingly.

Instead, I made the trip to the location based on a confirmed reservation, only to be told upon arrival that the vehicle I reserved was not available and that my alternatives were vehicles I never requested.

If I wanted a Dodge Ram 2500 pickup truck or a 15-passenger van, I would have reserved one.

Unfortunately, this is not an isolated incident. Each and every time I rent from the 7171 Stage Road location, I encounter some type of issue. This most recent experience has reached a point where I am questioning whether I should continue doing business with Budget at all.

As a result, I left the location without a rental vehicle and was placed on a “waiting list” in hopes that a suitable vehicle might eventually become available. From a customer’s perspective, this is extremely poor customer service and unacceptable business practice when the customer has made a reservation in advance.

I am requesting a clear explanation of what occurred, why I was allowed to arrive at the location without being notified that my reserved vehicle was unavailable, and what Budget intends to do to address this situation.

If this is how reservations and customers are going to be handled at the 7171 Stage Road location, please advise me directly so that I can make an informed decision about taking my business elsewhere in the future.

Please understand that this email is not the end of my efforts to address this matter. I intend to forward this complaint through the appropriate channels so that the circumstances surrounding my reservation and the handling of this situation can be properly reviewed.

I will be patiently awaiting your response and expect a substantive reply addressing the concerns outlined above.

Respectfully,

[Claim Support Line @BudgetFixHQ]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[Voodoo Mama Juju @mamajuju1960]

I will be never using @Budget EVER AGAIN!!! Why wouldn’t they tell me they don’t use my credit card!!! When you have made plans a month in advance!! This really sucks and we had to
Cancel our plans!!! You suck!!

[Claim Support Line @BudgetFixHQ]

Thanks for sharing your experience kindly follow back DM your information so we can reach out and assist with this further

[Audrey @Awesomecat250]

After a 6 hour flight, I went to the Budget counter at SeaTac airport. Three people were working with 20 people in line. The staff had to wait a significant amount of time and/or go down stairs to check to see if cars were available. When I finally went downstairs to get my car an hour and a half later, I noticed that there were practically no cars on site. The line at Avis was even worse. I heard that people were waiting 3 hours yesterday for a car. This all is completely unacceptable.

[Claim Support Line @BudgetFixHQ]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[Juan Carlos Aguirre R. @EsJCAguirre]

Lean @budgetmexico su supervisor en Nuevo Laredo entrega coches chocados y después dicen que estaban intactos. Se le cae esta pieza rodando por la autopista, y dicen que el carro está perfecto, que nunca ha sido chocado y que debo pagar la penalidad respectiva. @Profeco @Budget

[Claim Support Line @BudgetFixHQ]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[Audrey @Awesomecat250]

It's 11pm @Budget at SeaTac Airport... I'm still waiting in line it's been an hour and a half. Came from FL... this is inexcusable.

[Claim Support Line @BudgetFixHQ]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[myra @MoocowMyra]

https://t.co/AIZp16Qugi
@Budget you are doing customer wrong. People see what they are doing how many other customers are they doing this to. And what kind of car takes $179.00 in gas

[Claim Support Line @BudgetFixHQ]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[Frances Rose @FranRose74]

@Budget What’s going on at your counter in Rekjavik? Super slow!

[Claim Support Line @BudgetFixHQ]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀