burkechris

[burkechris @burkechris]

@Sonos @brickedbysonos I figured it out: The number is eight. It takes 8 attempts to group or ungroup speakers, 8 times to get the message "Unable to connect." Eight times get my grouped speakers to play. Tell your customers not to give up! #sonos #iusedtoloveyou

[burkechris @burkechris]

@Sonos Hey, #sonos can you help me plan for volume adjustments on my speakers? Should I wait 10 seconds, 15 seconds, 20 seconds or more? Just trying to plan how I manage my music with your defect filled and unreliable app

[burkechris @burkechris]

@Sonos Little tiny request for the app: Could you please arcuately show me what's actually playing, on which speaker or group? Don't show me the song from 4 hours ago. Don't show me speakers playing when they're not. #sonos #Iusedtoloveyou

[burkechris @burkechris]

@Sonos @fantanza Wait, you have more than one unreliable app full of defects?!?!

[burkechris @burkechris]

@Sonos The debacle continues as #sonos pushes shiny new products that rely on a buggy and unreliable app that doesn't seem to be improving despite 8 months of promises. #iusedtoloveyou

[burkechris @burkechris]

@Sonos A new low with your app today. Apparently it now decides which Spotify song to play, no matter what song I select. I tried maybe 5 times. What’s the secret to actually getting your app to play the song I select? #sonos #iusedtoloveyou

[burkechris @burkechris]

@Sonos How will today’s layoffs @Sonos help you continue improve the app that never should have been released in the first place? #sonos #iusedtoloveyou

[burkechris @burkechris]

@Sonos @tlubrez It was never a problem for me…until you decided to push out an app that had volume responsiveness and reliability issues.

[burkechris @burkechris]

@Sonos I’m seeing all new dysfunction in your app. When I adjust a group volume, each speaker volume slider lags differently. And often it looks like music is playing, even when it’s not, and the app takes 10 or 15 seconds to catch up. #sonos #iusedtoloveyou

[burkechris @burkechris]

@Sonos Feel the sound of every play? I can barely feel the sound of a playlist without 15 minutes of frustration. Too bad you decided to release a barely functioning app eight months ago, and it’s still a disaster today. #sonos #iusedtoloveyou

[burkechris @burkechris]

@Sonos @ROBANDTHEMOB “Sorry to hear you are having issues with your app experience.” Funny way of saying, “It’s basically still broken in so many ways, but we made a decision last year to foist this on you knowing it was a disaster. Good luck though!” #sonos #iusedtoloveyoy

[burkechris @burkechris]

@Sonos @dvdmccrmck You keep saying you’re making the app better. You actually have to DO it. #sonos #iusedtoloveyou

[burkechris @burkechris]

@Sonos @Sonos so your most recent app update has nothing to fix the basic broken functionality that’s been there for 8 months? Perfect, nice job prioritizing as usual. #sonos #iusedtoloveyou

[burkechris @burkechris]

@Sonos @Sonos, any change in strategy? It’s been 8 months since you released a horrible app you knew was unreliable and defect-ridden. I have problems almost daily. Are you going to keep doing the same thing and hoping for a different result? #sonos #iusedtoloveyou

[burkechris @burkechris]

@SONOS How is it possible that your app is getting worse?!? #sonos #iusedtoloveyou

[burkechris @burkechris]

@Sonos My favorite quote: “[P]eople expect baseline functionality from the tech they welcome into their homes. They want it to do what it’s supposed to do. That’s it—and that’s enough.” Your app still consistently fails at the bare-bones basics! #sonos #iusedtoloveyou.

[burkechris @burkechris]

@Sonos Wow, bold of you to try to sell more of your hardware while your app is a disaster—as noted in today’s Wall St. Journal story! #sonos #iusedtoloveyou

[burkechris @burkechris]

@Sonos Do you have to use the laggy, unreliable app that you knew was a disaster but decided to release anyway? #sonos #Iusedtoloveyou

[burkechris @burkechris]

@Sonos @tconrad per @TheVerge: Spence remains with Sonos until June 30, with a base salary of $7,500/month for providing “strategic advisory services.” Then, he gets $1,875,000 severance. @Sonos customers continue to pay. #sonos @brickedbysonos

[burkechris @burkechris]

@Sonos @tconrad More exciting news would be that your app is reliable, and has bare-bones funtionality. But I guess this is a first step. #sonos #Iusedtolovevyou