@Iberia I'll be honest, I was hoping this route would get me on the phone with a helpful human faster. So far, nothing. It's a bit urgent, can we please escalate?
@AmericanAir@Iberia My wife was allowed to fly without a visa check and subsequently detained and returned home. I need to update my own return flight and can't deal with any more 2.5 hr+ wait times on hold. Please DM me the way to get in touch with the right person asap.