caicos 🦎

speedrunning ecom

[caicos 🦎 @caicosecom]

@6petarr @harleyf @Shopify @tobi @ShopifySupport @harleyf @Shopify

[caicos 🦎 @caicosecom]

@oostmadeit eat good
Exercise
Do not leave your body behind for a pay check

Been in the same place in May

[caicos 🦎 @caicosecom]

@nicktheriot_ yo nick
if you need advice lmk

[caicos 🦎 @caicosecom]

@kaleyjae87 UGC creators when they don't get a rev cut or 5 figures for usage rights:

[caicos 🦎 @caicosecom]

@rob_10110 BEAUTIFUL TRENCHES

[caicos 🦎 @caicosecom]

@RafihathSalehC miami broccoli heads
what do you expect

[caicos 🦎 @caicosecom]

@CEO_FHD

[caicos 🦎 @caicosecom]

Sauce:
Been a while since my last tweet, anyways
Most ecom brands dont die from bad ads
They die cus NO ONE comes back
You think LTV comes from new angles or new upsells
But its 90 percent customer experience

CX = LTV
Not some fancy dashboard number
Here’s the reality:

A customer doesn’t come back because you spam them with discount codes
They come back because buying from you felt effortless
BECAUSE THEY TRUST YOU
Customer experience is literally the product

Fast support = TRUST
Clear shipping updates = TRUST
No headache returns = TRUST

Trust = repeat buyers

Unboxing matters too
If it feels premium people attach more value to it subconsciously
You ever bought a mid product that came in sexy packaging?
You felt proud of it
That’s why you rebuy
And if the experience sucks?
You lost them forever
1 shitty support chat = bye forever
Even if the product worked

Want higher LTV?
Here’s what actually matters:

– Reply to support in minutes not days
– Shipping emails that ACTUALLY update
– Returns that dont feel like a hostage negotiation
– Packaging that makes ppl smile when they open it

And dont forget SHIPPING SPEED

Why should they buy from you again if Amazon can get it there in 2 days?
Use 3PLs close to your main target markets
Cut shipping times down to 2–4 days
You remove the #1 reason people churn after first order: SLOW DELIVERY

Thats it
No AI tool fixes this
No new UGC ad fixes this

You make people feel like they made the right choice once
THEY WILL BUY AGAIN
CX is the most underrated growth lever in ecom

Stop asking how to scale to 10k days
Ask how to make ppl want to buy again

[caicos 🦎 @caicosecom]

@ceo_mohamedz

[caicos 🦎 @caicosecom]

@ecom_neo mfer finally disappeared
and is gonna make it
Monk mode

[caicos 🦎 @caicosecom]

@shauneng @alexchenn

[caicos 🦎 @caicosecom]

@shauneng @iambrandonham Meanwhile i ripped it from both of y‘all
Zero shame

[caicos 🦎 @caicosecom]

@rob_10110 @1xanshu i'm not a mentor 🫣
only a consultant

[caicos 🦎 @caicosecom]

@shauneng @spencepawliw CS2 with me

[caicos 🦎 @caicosecom]

@ecom_neo @ecomlerz new prod will be redemption arc neo

[caicos 🦎 @caicosecom]

@ecom_gabriel01 @MonfilsBen Womp womp

[caicos 🦎 @caicosecom]

@Reignlol very rare Reign tweet

[caicos 🦎 @caicosecom]

@chiggaecom jason method 🥶