Callie Rossi

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[Callie Rossi @Callie_Rossi]

@thetrainline Currently on board one of your trains from London to Glasgow and the AC is broken in all 1st class carriages. Seemingly this has been an ongoing issue. Surely not safe in this heat? Myself and fellow passengers suffering, extremely uncomfortable environment!

[Callie Rossi @Callie_Rossi]

Hi @Bershka, I placed an order with you around a month ago now, which Royal Mail have confirmed was never delivered. I have emailed about this twice but no reply. Please can someone help with processing my refund ASAP?

[Callie Rossi @Callie_Rossi]

@RoyalMailHelp I have now sent a DM with all relevant info. Look forward to hearing from you shortly.

[Callie Rossi @Callie_Rossi]

Hi @RoyalMailHelp I need to know the whereabouts of my package that should have been delivered days ago. You said you attempted delivery but that was false and now I have no idea what is going on. I have tried to call with no luck and getting infuriating now. Please respond ASAP.

[Callie Rossi @Callie_Rossi]

@thetrainline Hi Keith, thanks for your speedy response. I have DM’ed this info now.

[Callie Rossi @Callie_Rossi]

Hi @thetrainline I have been trying to purchase train tickets for the past couple of days and keep getting an error message. I have tried separate cards and still no luck. I need to travel in just over a week and the prices are increasing daily. Please can you help ASAP?

[Callie Rossi @Callie_Rossi]

@LNER Hi there, my train from Edinburgh to Kings Cross was cancelled today (12pm). I paid for an upgrade to 1st class. Will I be able to use this on the 12.32 or later train if seats are not booked?

[Callie Rossi @Callie_Rossi]

@DeliverooHelp Hi, I received an email offering £7 off of my next two orders but this doesn’t seem to have been applied even though it says so? Just placed an order and had to pay full price. Please can I have some assistance with this?

[Callie Rossi @Callie_Rossi]

@_alex_lewis @Ruggstickles @BootsHelp I also received the same email at 3.49am! Glad I’m not the only one but @BootsUK @BootsHelp please can you clarify?

[Callie Rossi @Callie_Rossi]

@LookfantasticCS I placed an order a week ago, was told it was with the courier on Weds and now just being told it is delayed due to damaged goods. Can I have some assistance with this ASAP? Not getting through to anyone on the app/site. Order number is 428946258.

[Callie Rossi @Callie_Rossi]

@monzo No one is responding in the app and I can’t get through on the phone. Becoming increasingly concerned.

[Callie Rossi @Callie_Rossi]

@monzo Hi there, can someone respond to my DM ASAP? I’ve just transferred money to my Monzo account and it is not showing. Never had this issue before.

[Callie Rossi @Callie_Rossi]

@AvantiWestCoast I’m on the 18.40 from Glasgow Central and none of the power sockets seem to be working?

[Callie Rossi @Callie_Rossi]

@transport_wales just got an email as I have “previously purchased tickets from your website or app”, but I have never been to Wales in my life. Could someone please contact me ASAP about removing my details from your system? I am concerned about replying to the email. Thanks.

[Callie Rossi @Callie_Rossi]

@HSBC_UK I have to wait 6 weeks?! And is there no way this can be escalated? This have been a very concerning time and I feel very unsettled knowing I will have to wait for this period.

[Callie Rossi @Callie_Rossi]

I’m struggling to understand why @HSBC_UK allowed a bank account to be set up in my name without any form of identification? I have never banked with you and the adviser I spoke with couldn’t give me any further information apart from to tell me they’d be in contact?

[Callie Rossi @Callie_Rossi]

@HSBC_UK I am extremely careful, do not have any copies of my identification which I keep in secure places and haven’t disposed of any personal documents in the last year at least. So I am failing to understand how this was allowed to happen?

[Callie Rossi @Callie_Rossi]

Still nothing from you @Hermesparcels, what a truly shocking level of customer service. I have been missing my package since 4pm yesterday and the fact I can’t speak to an advisor is ludicrous.

[Callie Rossi @Callie_Rossi]

I am still waiting for someone to contact me from @Hermesparcels. They have said my package was delivered yesterday which it was not. They provided no proof of delivery, picture or signature. I have not been able to speak to an adviser as all systems are automated. Really poor.

[Callie Rossi @Callie_Rossi]

@Hermesparcels I am still waiting for somebody to get in touch with me after nearly 24 hours. This is really poor customer service now, I just need to speak to somebody and find out where my package is! There was no picture or signature provided and all systems are automated.

[Callie Rossi @Callie_Rossi]

@Hermesparcels I have had a notification that my parcel has been delivered today at 15:55, no picture provided. This has not been delivered. Can I get some urgent assistance? This parcel has already been consistently delayed for a week now.

[Callie Rossi @Callie_Rossi]

I need someone to contact me urgently @Hermesparcels on the above. I have tried calling your number but it is automated and simply states my package has been delivered which it HAS NOT. This is ridiculous customer service!