CarMax

WANNA DRIVE? 🚙
A car buying and selling experience designed for you.
Need help? We're available 9A-8P ET Mon-Fri at 1-800-519-1511.

[CarMax @CarMax]

👋 @CarMax is here to help. You may also reach our Customer Relations team by ☎️: 1-800-519-1511

[CarMax @CarMax]

@krkerl Hi there! We're sorry to hear about this frustration and understand that you may have already spoken with Customer Relations. If you have additional questions or new information to share, please call [phone]. We'll be happy to connect with you there. - Andy from CarMax

[CarMax @CarMax]

@diego_barbarie Good morning! We're sorry to hear about this experience, and we'd love the chance to learn more and see how we can assist. Please send us a private message to get started, or call 1-800-519-1511 (Option 5). We look forward to hearing from you! - Andy from CarMax

[CarMax @CarMax]

@TexasLovesElon @KenPaxtonTX @statebaroftexas @Carvana @Unsafecarrepair @statesman @fox7austin @NewsRadioKLBJ @BMWAustin Good morning, and thanks for reaching out! We'd love the chance to learn more and see how we can help. Please call 1-800-519-1511 (option 5) or send us a DM so we can get you the assistance you need. - Andy from CarMax

[CarMax @CarMax]

@ckonjjj Hello! This is not the experience that we want for our customers, and we'd like the chance to see how we can help. To allow us to assist, we encourage the vehicle owner to call us at [phone] (Option 5) regarding any unaddressed questions or concerns. - Andy from CarMax

[CarMax @CarMax]

@Dappercannon Good morning! We're sorry to hear about this experience, and we'd love the chance to learn more and see how we can assist. Please send us a private message to get started, or call 1-800-519-1511 (Option 5). We look forward to hearing from you! - Andy from CarMax

[CarMax @CarMax]

@Live4Jesus77 Steve - I'm so sorry to hear about your experience. We'd love the chance to learn more to see how we can help. Please feel welcome to call 1-800-519-1511 (option 5) or send us a direct message to get started. We look forward to hearing from you. - Andy from CarMax

[CarMax @CarMax]

@MindsetMavrik Love to hear this! Have a great evening and thank you so much for being a CarMax customer. 😊
- Elizabeth from CarMax

[CarMax @CarMax]

@dougpaige Hi Doug! We received your private message and will continue assisting you there. Thank you!
- Elizabeth from CarMax

[CarMax @CarMax]

@jackfromacworth Hey Jack! Congratulations on your Ford Edge, and thank you for your kind words! We truly appreciate you and hope you enjoy every mile in your new ride. 🚙
- Elizabeth from CarMax

[CarMax @CarMax]

@bruce4nv Love to hear this! We’re thrilled you had a great experience. Thank you for being a CarMax customer. We appreciate you! 💙💛
- Elizabeth from CarMax

[CarMax @CarMax]

@jw_holmes3 This is not the experience we want for our customers. Please send us a direct message so we can get you the assistance you need. If you'd prefer to speak with us directly, please call 1-800-519-1511 (Option 5). We look forward to hearing from you soon. - Andy from CarMax

[CarMax @CarMax]

@DannyMeercat Thank you for bringing this to our attention and for sharing your feedback with us! We would like to learn more about your experience and see how we can assist. Please send us a direct message to get the conversation started. - Andy from CarMax

[CarMax @CarMax]

@the_bob_barrett Bob - Thanks for reaching out! This is not the experience that we want for our customers. We'd love the chance to learn more and see how we can assist. Please call 1-800-519-1511 (Option 5) or send us a private message to get started. - Andy from CarMax

[CarMax @CarMax]

@Neil46660040 Thanks for reaching out! This is not the experience that we want for our customers. Please feel welcome to send us a DM so we can see how we can help. - Andy from CarMax

[CarMax @CarMax]

@flygirljz Hi there - we're sorry to hear about this experience and understand your frustration. We'd love the chance to learn more and see how we can assist. Please call 1-800-519-1511 (Option 5) or send us a private message to get started. - Andy from CarMax

[CarMax @CarMax]

@IMKARMA19 Hi there - we're sorry to hear about this frustration and want to work with our teams to get this turned around. We understand you may have been in touch with our Customer Relations team already, please send us a DM so we can assist with your concern.

[CarMax @CarMax]

@bellaba411 Our goal is to ensure a simple and seamless process for anyone selling their vehicle with clear steps that are taken on the vehicle. We absolutely would like to look into this so we can assist in your experience. Please send us a DM and we can research this. - Curt from CarMax

[CarMax @CarMax]

@thegladiator615 Philip - Thanks for taking the time to share feedback about your experience. We are actively addressing your concerns through an existing Customer Relations case and will continue assisting you there. - Andy from CarMax

[CarMax @CarMax]

@Messianic73 Good morning, Chris! We're sorry to hear about your experience and would love to learn more and see how we might assist. Please feel welcome to give us a call at 1-800-519-1511 (Option 5) or send us a private message for support. - Andy from CarMax