Caroline Cooper

Author, trainer and consultant on employee engagement, customer service training and customer retention. Love my garden! #cx #custserv #employeeengagement

[Caroline Cooper @carojcooper]

Apologies @SouthernWater; it was @thameswater who it was reported to. I have seen others also comment on this leak on Nextdoor. It's on Rosemary Lane, Alfold where it crosses the canal. @thameswater are you fixing this?

[Caroline Cooper @carojcooper]

With current water shortage I can't believe how hard it's been for hubby to report a water leak he keeps passing. Trying to be public spirited, but passed around, told to report elsewhere, now told they can't find the location despite giving specific location @SouthernWater

[Caroline Cooper @carojcooper]

Involving your team in innovation and improvements.
Listen to your team and involve them in making continuous improvement & creating a culture of innovation.
Where does the iceberg come in? read on...
https://t.co/6Al1xU4E6G
#innovation #continuousimprovement #employeeengagement

[Caroline Cooper @carojcooper]

@bumsonseatshosp @IoH_Online Looking forward to this

[Caroline Cooper @carojcooper]

Today is Love Your Diary Day. I couldn't be without my online diary, but still love a paper week by week planner. What planner/diary do YOU recommend?
#LoveYourDiaryDay @jan_murray

[Caroline Cooper @carojcooper]

@uniconverter Purchased Wondershare plan but message says can only convert 1/3 length on trial. Confused

[Caroline Cooper @carojcooper]

@optimizepress, Why can't I load video embed code? When get to step3 no field showing for code

[Caroline Cooper @carojcooper]

@Ocado Could I suggest 1 pinned message here, 1 consistent message on current situation. Confusing as each Tweet suggests different

[Caroline Cooper @carojcooper]

@JoD59 @mark_allsopp @Ocado My first one only came this evening. But logged in straight away but not a single slot available.

[Caroline Cooper @carojcooper]

@Dopeonarope3 ditto, 11 years a customer.

[Caroline Cooper @carojcooper]

@Ocado Received my email just now for priority smart pass. Got to front of queue but no slots available for any day over next 3 weeks.

[Caroline Cooper @carojcooper]

Hot off the press!

For the next 10 days, I’m rolling out a free workshop “Transform Your Team - How to Get the Best from Your Customer Service Training”. You can access the free Transform your Team workshop here: https://t.co/AkqabiohYA
#customerservic…https://t.co/q2OLafKz7L

[Caroline Cooper @carojcooper]

Excellent informative event yesterday on Engaging through Change from the The Employee Engagement Alliance. Thank you @ruthemorris, @miss_commslab, Carrie Birmingham Consult Ltd, Martin Fitzpatrick (CIIC) and @lucia_adams #employeeengagement

[Caroline Cooper @carojcooper]

These 7 words from @leadershipiq make so much sense in tapping into your team's potential. #employee engagement https://t.co/qplGTuUbPq

[Caroline Cooper @carojcooper]

I love this short video from @JeffWalker and Jason Friedman explaining the difference between customer experience and customer service. https://t.co/zgjKv5uH2u

[Caroline Cooper @carojcooper]

Great to read how well your kitchen garden is doing at Gravetye Manor, even with the extreme weather. https://t.co/UriB7C1ffi

[Caroline Cooper @carojcooper]

More learnings from my biking misadventures #employee engagement https://t.co/Dfcynvf7xE

[Caroline Cooper @carojcooper]

Interesting article from Melissa Daimler. I see some companies trying (and failing) to create a great culture without having these points in alignment https://t.co/zn2p7xZBcV

[Caroline Cooper @carojcooper]

Some lessons learnt from my misadventures- new blog post https://t.co/eb4omJBzz9

[Caroline Cooper @carojcooper]

I wonder how many other employees in other businesses would say the same thing as these comments from McDonalds's... https://t.co/qjFMwtqMK0