Sabrina Smith

[Sabrina Smith @celiallj]

@easyJet thank you so much to your staff to and from Lisbon yesterday and last week - couldn’t have been more kind and helpful with our baby. So friendly and full of good humour as she screamed most of the flight and was sick everywhere. Thank you for reassuring us and helping us

[Sabrina Smith @celiallj]

@RoyalMailHelp my parcel has been stuck at Jubilee MC (yet again) for several months. No option to speak to anyone on your main phone line. Please let me know who I can speak to.

[Sabrina Smith @celiallj]

@PinnacleSF disgraceful compensation process - 8 flats with young families (including a 3 week baby) left without hot water for almost a month & you make the compensation and complaints process so hard that you hope we give up.

[Sabrina Smith @celiallj]

@KateNWF @mod_dio @grantshapps @RoyalNavy @PinnacleSF @10DowningStreet Wow, this is outrageous. @VIVODefence

[Sabrina Smith @celiallj]

@VIVODefence we have had no hot water for a week and have called Pinnacle every day. Each time they say Vivo will call us back that day and we have heard nothing. It is the middle of winter and we have not had a hot water for days now.

[Sabrina Smith @celiallj]

@louisenight94 @PinnacleSF @MailOnline @DailyMirror @itvnews @BBCNews @SkyNews @thetimes @TheSun Absolutely unacceptable. They are the worst organisation. I feel another Post Office scandal @ITV

[Sabrina Smith @celiallj]

@PinnacleSF In what world is this an acceptable way to treat those who serve your country? All you say is 'computer says no.'

[Sabrina Smith @celiallj]

@PinnacleSF - been waiting 6mnths to move into a flat. You advertised a flat, we accepted & then you told us it was unavailable due to repairs. Now you expect us to let you store our stuff for 2 weeks & put our family & dog in a hotel while we wait to move in.

[Sabrina Smith @celiallj]

@wandbc @wandbc still waiting for a reply

[Sabrina Smith @celiallj]

@wandbc does anyone ever pick up litter in your borough? It never seems to get picked up and bins are always over flowing. These are pictures from my morning commute to Clapham J.

[Sabrina Smith @celiallj]

@wandbc This is outside the big Boots and Lidl by Clapham Junction. But the whole area is covered, does no one ever pick up litter?

[Sabrina Smith @celiallj]

@wandbc @wandbc please reply

[Sabrina Smith @celiallj]

@British_Airways @British_Airways i'm still waiting for a response.

[Sabrina Smith @celiallj]

@British_Airways my husband is 6ft5 and so has to put his legs in the aisle as he can’t fit in your seats. The head air hostess on BA158 made such a unnecessarily loud fuss which was embarrassing and she proceeded to take photos of him without asking his permission. Pls DM me.

[Sabrina Smith @celiallj]

@British_Airways Yes I have tried. I can't add multiple issues - the page doesn't go past step 2 and sends me around in circles. Please suggest an alternative option.

[Sabrina Smith @celiallj]

@British_Airways @British_Airways please give me an alternative option as you are experiencing 'technical difficulties', obviously.

[Sabrina Smith @celiallj]

@British_Airways I spent ages submitting a claim but you are appearing technical difficulties and it has all been lost. Please can I submit it a different way. I do not have the time to keep trying again.

[Sabrina Smith @celiallj]

Our bags also didn’t turn up for 2 days on our flight out - the second time this has happened. No compensation offered. Our flight back was also delayed over an hour. Once again, an awful experience travelling with BA.

[Sabrina Smith @celiallj]

I’m also allergic to peanuts and tried to attract the staff’s attention to let them know but was ignored 4 times. When someone eventually came they said ‘oh you should have told us straight away.’ They forgot about it when serving the food but vegan next to me was catered for

[Sabrina Smith @celiallj]

@Tommy060292 @British_Airways @British_Airways please can we have an update on where the bag is? It has urgent medication that we need. Why have we not been contacted with an update? This is the second time you have lost our bags and offered no compensation.