Chandler Craig

co-founder @dittofeed / alum @ycombinator / making free, open-source tools for user messaging with @maxgurewitz

[Fondo.com @Fondocom]

🚀 @dittofeed launched! Embedded Messaging Features for Your SaaS

"Dittofeed’s Embedded Components instantly add template editors, workflow builders, user segmentation, and other messaging features to your app."

🌐 https://t.co/BaouCFhsul

Congrats @chandycraig @MaxGurewitz!!

[Dittofeed @dittofeed]

Our Embedded Components launch on LaunchYC is live today! https://t.co/wz6URmunjS

[Chandler Craig @chandycraig]

Super proud of this. We're helping doctors communicate with patients, teachers communicate with parents/students, accountants communicate with clients, and so much more at so many vertical SaaS companies around the world.

Check out the launch on Product Hunt!

[Dittofeed @dittofeed]

We're live on Product Hunt with Embedded Components!

https://t.co/JUdcKfDCr1

[Praveen @pkp_io]

I'm glad to report that I finally found a tool that can do it all and very affordable! - checkout @dittofeed. Live for Transcript LOL this week 🔥

[Chandler Craig @chandycraig]

@aniketapanjwani @resend @dittofeed It's a lot more user-friendly, quicker to get started, and customer support is great 😀

[Chandler Craig @chandycraig]

If you need an email provider, @resend is my number 1 rec. Plus, @dittofeed integrates with them!

We point 99.9% of our users to them if they haven't yet decided on a provider.

[Resend @resend]

Meet the new Resend integration with @dittofeed.

For those who don't know, Dittofeed is the first open-source, dev-centric customer engagement platform.

Learn more about this integration here: https://t.co/gJ8zOkg0VF

And see all integrations here: https://t.co/ENz3IuBnVQ

[Dittofeed @dittofeed]

Our co-founder @chandycraig explains how to set up subscription groups and opt-in consent for marketing emails https://t.co/Knql2JQzd2

[Chandler Craig @chandycraig]

Or join our Discord community to ask questions https://t.co/FxTVij1vQf

[Chandler Craig @chandycraig]

Here's a video to help get you started https://t.co/aTCEcaKKTv

[Chandler Craig @chandycraig]

Going into 2025, the single most important way to capitalize on 1st party data is still by using identify and track events to automate messaging. If you're not doing this already, make it a New Year's resolution.

[Chandler Craig @chandycraig]

Pretty much every modern company and government in the world uses this event framework to deliver messages to their intended audiences.

[Chandler Craig @chandycraig]

Then, in 2011, @segment popularized identify and track events with their customer data platform.

[Chandler Craig @chandycraig]

One of the most fundamental contributions to the world of CRM and lifecycle was the concept of identify and track events that @googleanalytics and early analytics startups laid the foundation for circa 2005.

[Fed @fedpoasts]

@TheMingjie Docs - Mintlify
Customer Engagement - Dittofeed
Internal Messaging - Matrix
Gym - YMCA

[Chandler Craig @chandycraig]

One of our new users is making really cool improvements to search. If you've noticed recently (as I have) that your @mintlify docs have gotten a big search upgrade, it's thanks to @trieveai! https://t.co/RMJF0rOn3p via @producthunt

[Chandler Craig @chandycraig]

Currently #3 on the most difficult page to go viral on😅 Highlight of my week

[Chandler Craig @chandycraig]

Put this one off because our customers were mostly technical.

Pleased to say we've finally gotten a critical mass of non-technical users to justify implementing this!

[Dittofeed @dittofeed]

1. We now have a low-code email editor, featuring a Notion-inspired “/” command interface for inserting new blocks. The low code editor makes it easy to compose primarily text based emails.

[Chandler Craig @chandycraig]

Easy mode = Embed @dittofeed in your app for your customers to use. And that's it!

[Chandler Craig @chandycraig]

Efficient, low-latency user segmentation is one of the hardest problems to solve in automated messaging systems.

Building this is possibly the biggest hurdle if you want to offer automated messaging to your SaaS customers. But you have a choice between hard mode and easy mode...

[Dittofeed @dittofeed]

Improved: Performance Enhancements

We've made significant improvements to our segmentation engine, resulting in a 50% reduction in compute times!

These optimizations also improve the memory efficiency of our ClickHouse queries, for our self-hosting users.

[Chandler Craig @chandycraig]

Hard mode (current standard) = reengineer something that's not your core product. Many vertical CRMs, POSs, etc do this. It's a huge lift that takes 6-12 months to get off the ground. But it's not impossible. @MaxGurewitz created a tutorial to help: https://t.co/RbYih5Tt1t