Charli Rogers

Lover of life, music, photography and great food. All views my own.

[Charli Rogers @charlirogers]

@British_Airways I was. Just about to board now, almost 24 hours later. There was absolutely nobody on hand to help people last night. It was chaos. It is just so disappointing that you are failing on points where BA used to lead the way.

[Charli Rogers @charlirogers]

@British_Airways another spectacular fail. Flight from Dusseldorf to LHR cancelled. No BA staff to be seen. Airport staff with no means or desire to help the passengers. Really, you must do better.

[Charli Rogers @charlirogers]

@British_Airways I’m trying to chat to one of your agents via DM. The chatbot seems to be malfunctioning. I’m awaiting an update on my complaint and haven’t heard anything since January 6th. How do I get an update please?

[Charli Rogers @charlirogers]

@British_Airways another flight cancelled with zero explanation and a totally unviable alternative flight offered. Rebooked with @Ryanair. When are you going to improve the deteriorating customer experience you are offering?

[Charli Rogers @charlirogers]

@British_Airways honestly - you don't help yourselves, do you?

[Charli Rogers @charlirogers]

@WhiteStoresHelp @whitestores I have been on hold trying to call you for 10 mins already. The queue is 15 people long and it has gone down by 2 (from 17) in that time. How on earth am I supposed to get resolution to my problem when none of your support channels is responsive?

[Charli Rogers @charlirogers]

@WhiteStoresHelp @whitestores I cannot DM you. There is no option to do so. I am following you.

[Charli Rogers @charlirogers]

@HeathrowAirport @GKletsen Why is it that these queues are happening more frequently recently? Pre-Covid I never saw them, in over 10 years of flying several times per month from Heathrow.

[Yext @yext]

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The coolest new feature: Guided Search 🔍

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[Yext @yext]

Yext AI Search: a search experience so good, you don't even need to cross-check your results on Google to make sure it's accurate 😎

[Christian J. Ward © @wardchristianj]

👇🏼
https://t.co/DSFKRFnIZL

Our new @yext television commercial!

Keyword Search hasn’t changed since I was in high school.

[Charli Rogers @charlirogers]

Yext has collaborated with Econsultancy to get insights on the importance and impact of customer engagement as brands get #Back2Biz https://t.co/vyxGPYQ2XU

[Charli Rogers @charlirogers]

#typo #thewheel

[Charli Rogers @charlirogers]

@iancr @LVMH @Ledger Congratulations Ian!

[Charli Rogers @charlirogers]

@VodafoneUK No I’m not. It is now closer to 48 hours.

[Charli Rogers @charlirogers]

@VodafoneUK I have been trying for three days to get my One Number package working on my Apple Watch. It worked fine and now it doesn’t after I had to reset my watch. Twice now, I’ve been promised by your team that the matter will be resolved in 24 hours.

[Charli Rogers @charlirogers]

This is the error I’m getting - it is not correct. The only device I have connected to One Number, besides my phone, is the Watch I’m unable to use!

[Charli Rogers @charlirogers]

I just want this fixed. Right now I can’t use my Apple Watch in the way I need to. Yesterday I was offered £10 credit as a goodwill gesture for the inconvenience I’ve suffered. A good job I didn’t accept it - the problem is still not resolved!