Charm Customer Support

[Charm Customer Support @charmhq]

@amyhoy And if you wanna listen to the rest of this podcast

These are clips from @amyhoy and @alexhillman's awesome Stacking the Bricks pod....

Here's the link to the episode: https://t.co/twMDhbZBtQ

[Charm Customer Support @charmhq]

"The most important goal of support is NOT to solve whatever problem the customer is writing in about, it's to keep them happy as a customer" - @amyhoy

How?

[Charm Customer Support @charmhq]

@amyhoy Hmmmmmm....

"The topic of customer support could be it's own series of episodes"

🤔🤔🤔🤔

or maybe it's own podcast even :P

-> https://t.co/n9UPvWLCK0

[Charm Customer Support @charmhq]

@jessemecham @ynab Both full episodes here -

@reworkpodcast https://t.co/k6lzUW45Fu

Freelance - https://t.co/kRuu7blcPz

[Charm Customer Support @charmhq]

Awesome that @Basecamp just rolled out a new free plan aimed at helping freelancers (and other personal projects).

Super awesome that part of the reason shared by @dhh and @jasonfried on the most recent episode of @reworkpodcasts was: their customer support.

[Charm Customer Support @charmhq]

In fact, quite similar to the answer that @jessemecham gave me when I asked him what makes @ynab so successful?

"The product is very good but our dedication to TEACHING individual users is second to none. We really CARE about making people successful with their money."

[Charm Customer Support @charmhq]

Workin' on an onboarding page ...😎

[Charm Customer Support @charmhq]

Great job!

[Natalie Nagele @natalienagele]

🤯 We were on the TODAY show!! Parents are so proud. But also, shorter work weeks on national tv is so important!

[Charm Customer Support @charmhq]

And sometimes they leave because they got to where they were wanting to go.

The real problem is not knowing where that is.

So fix that!

[Jason Fried @jasonfried]

Customers don’t churn. They leave.

[Charm Customer Support @charmhq]

Hire Val :D

[Val Geisler @lovevalgeisler]

Oh hey I now have one more spot for client work in Q1 2020 and once that’s gone you’ll be booking Q2 and beyond. So I thought I’d mention that. ⏰

[Charm Customer Support @charmhq]

💁‍♀️ Charm Customer Support is coming back! 👉 Drop your email in the box on https://t.co/n9UPvWLCK0 to stay in the 🌀loop!