Mike Maher

[Mike Maher @chezmaher]

@Investcentre @Investcentre Is there a league table for the worst customer service for Financial Services teams? If so please cast my vote to AJ Bell @ajbell

[Mike Maher @chezmaher]

@GodKingButters @NarwhalJP @Lazerus rubbish customer service

[Mike Maher @chezmaher]

@ajbell_touch perhaps you should look at your poor customer service and lack of fraud reporting

[Mike Maher @chezmaher]

@ajbell Apparently AJ Bell do not have a fraud reporting service. I have tried to report a fraud but have been told that this does not exist. Amazing for a Pension provider

[Mike Maher @chezmaher]

@Investcentre Is there a league table for the worst customer service for Financial Services teams? If so please cast my vote to AJ Bell @ajbell

[Mike Maher @chezmaher]

@Investcentre @ajbell I see that AJ Bell have closed their AJ Bell touch address. Probably that their customer service is useless and can't hacl any on line criticism. I have lost some shares from my account and no explanation from this company - not sure if they are trustworthy

[Mike Maher @chezmaher]

@OctopusEnergy It is normal in my experience.
Perhaps you should publish performance stats of your own service levels

[Mike Maher @chezmaher]

@OctopusEnerg @OctopusEnergy So how have Octopus won Customer Service awards when they only aim to respond within 48 hours and have no service level on whether they have resolved the issue or not. Do they publish their performance against service levels?

[Mike Maher @chezmaher]

@OctopusEnerg @OctopusEnergy Doesn't sound odd to me. Pretty consistent 2-5 day response or longer. Only this time complete silence.

[Mike Maher @chezmaher]

@octopusEnerg @OctopusEnergy Has your customer service been subject to a major hack. No response for days. Is there anybody there? OOOOH

[Luxury Escapes @Lux_Escapes]

@jontatesteel @lux_schwab We're sorry you've had a disappointing experience. Please send us further details via DM so we can look into it and help sort it out for you. Kind regards, LE

[Luxury Escapes @Lux_Escapes]

@whiteside_lucy Hi Lucy, we're so sorry to hear you have had this experience and have urgently escalated your case and asked the team to get in touch with you as soon as possible.

[Lucy Whiteside @whiteside_lucy]

@Lux_Escapes Well. After 5 days of an urgent issue i've sent you..... I've heard nothing. I've spent 3 days ill in a substandard all-inclusive I booked through you. I've quite disgusted....I'm really not sure how your company is still in existence? 03326918 case number

[Rachid @arby1983]

@Lux_Escapes We are still awaiting a further response. It’s been 48 hours now. This is not good enough.

[Rachid @arby1983]

@Lux_Escapes Terrible client experience. Been waiting for over 24 hours for something more than a canned emailed response regarding how they miss sold us a holiday package. What we got was not what we bought.

[Luxury Escapes @Lux_Escapes]

@lawzone Hi Ben, we're sorry to hear of the issues you have experienced getting through to our team.

Can you please send us a message with your booking and contact details? We will then escalate this urgently.

Thank you,
Luxury Escapes

[Luxury Escapes @Lux_Escapes]

@MISS_VCG Unfortunately we are unable to Victoria. Another way to get in touch with us is to message us on Facebook or contact our support team on 1300 88 99 00 (option 2) or email [email protected]

[Luxury Escapes @Lux_Escapes]

@antonee15 Hi Tony, we're sorry to hear this. It's certainly not the experience we would expect our customers to have with our support team. Can you please inbox us with your contact and booking details so we can investigate your case?

[Luxury Escapes @Lux_Escapes]

@the1smd We're sorry to hear this. Our team are currently experiencing a busy period but are trying their best to get back to everyone as quickly as possible.

Please send us a message via the inbox with your contact details and we will have the team call you ASAP.

[Mike Maher @chezmaher]

@Lux_Escapes Seems like there is a delay in your response times Every time I ask a question.
It took 7 hours to allocate an agent. The agent was useless and did not answer one question after 3 hours of chat.
Dreadful

[Mike Maher @chezmaher]

@Lux_Escapes We apologise for the delay in responding. We value the message you have for us. Currently, there is a delay in our response times. But be assured that we'll reply as soon as we can. … this is after 20 minutes on one question ok the chat - dreadful!!!