Chris Green

Gonna get discovered by a bloke out walking his dog

[Chris Green @Chrisgreen999]

@joelycett Doreen Colonoscopy

[Chris Green @Chrisgreen999]

73 days since I switched from @BritishGas I am owed £3.5k but I am yet to receive my final bill. 168 hours ago I was promised (not for the first time) an update within 24hrs. Constant excuses from customer services & @BritishGasHelp what does it take to get this resolved?

[Chris Green @Chrisgreen999]

@britishgashelp It has now been 168hrs since I was told I would definitely receive an update on my issue within 24 hours. 73 days I have been waiting for my final bill. All I get from you or customer services is platitudes & excuses. When will there be action not more excuses?

[Chris Green @Chrisgreen999]

@BritishGasHelp have done it again. 7th July, I was told I would get an update in 24hrs (after waiting since 3rd May for my final bill). Nothing received.8th July, told an update with 72hrs would be on its way. Guess what? It’s now 14th July & still nothing. Why the lies?

[Chris Green @Chrisgreen999]

@UseOurService Or tell me if you think 10 weeks is acceptable to wait only to be told, it’s been sent for review(again) & will be 30 days? Genuinely, if you were owed £3500 would you be happy with that level of nonsense?

[Chris Green @Chrisgreen999]

Is there a company with a worse customer service process than @britishgas @britishgashelp? Genuinely interested. Missed deadlines, lies & misinformation seem to be their policy.

[Chris Green @Chrisgreen999]

@UseOurService If you want to actually help, explain why it takes 30 days to review a bill? And then another 30 to review it again? And no updates as to why or what you are doing during that time, just mysterious radio silence.

[Chris Green @Chrisgreen999]

@britishgas_site No thanks, just gone through that rigmarole with one of your colleagues. I don’t want anymore bland excuses. I just want my final bill & refund so I never have to deal with you again but apparently 10 weeks isn’t long enough & you need more time & no-one can tell me how much.

[Chris Green @Chrisgreen999]

No help at all from @BritishGasHelp @britishgas same lame response as from customer service chat. No timeframe for resolution of issues. Excuses & lies & endless broken promises. Awful, useless company.

[Chris Green @Chrisgreen999]

@BritishGasHelp So when it was rejected, why did nobody tell me? No contact until I chased yesterday. And that being the case, why am I still being told it will be 30 days? Surely it should be expedited given the mess you’ve made so far? That is another month on top of the 10 weeks already!

[Chris Green @Chrisgreen999]

@britishgashelp I am at my wits end with your appalling customer service. I switched suppliers on 3rd May as you once again changed my tariff without informing me. At the time of the switch I was over £3400 in credit. Since then I have been told (after waiting 6 weeks for a final

[Chris Green @Chrisgreen999]

@BritishGasHelp This is precisely my problem. I was told on 14th June that it was ready on 31st May. That is over 40 days with no action. Being told the same thing every time I ask is getting very wearing. Why can’t someone just tell the truth. When was it sent for review?

[Chris Green @Chrisgreen999]

@BritishGasHelp You have not included a link for me to DM & I have no clue how to do so. This was a hair tearing last resort as I cannot get a response any other way.

[Chris Green @Chrisgreen999]

contacting me to talk through my issue. I just keep being referred to your helpline or chat. How do I get a resolution to this? What would BG have done if I owed the £3400 when I left. Would they be happy to be strung along in this way?

[Chris Green @Chrisgreen999]

I contacted you to be told someone would update me within 24 hours. Surprise, surprise no contact. I have just been told that the bill was only created on 8th July (10 weeks after I left). I am now being told it will be another 30 days! I am also told that you have no way of

[Chris Green @Chrisgreen999]

@angelalambert14 Absolute codswallop.

[Chris Green @Chrisgreen999]

@Dempster2000 James May has really let himself go

[Chris Green @Chrisgreen999]

@FrankOnTheRadio Lord Herefords Knob by Half Man Half Biscuit featured the OS grid reference