People often think that automations and tech will make customer experience hollow but it’s the other way around, it enhances it, because it removes all the noise and time waste from the equation.
After reading about the success of @BrettFromDJ we got inspired to try and change how our agency work. Existing clients liked the new workflow. We've mostly worked with Swedish brands but are now opening up for everyone.
Have a look at https://t.co/7ioyKPFUj9 ✌🏽
"We're in a major world-historical moment of transformation, in which the old world is passing away, and the new world hasn't emerged yet." - Zak Stein https://t.co/2Dyce4SnQo
“Med en handfull skoldåd inom en näraliggande tidsrymd förutsätter jag nu att skolans personal – de som hanterar dem som har det otacksamma uppdraget att växa upp i vår förvirrande samtid – får samma stöd och tillrop som andra utsatta yrkesgrupper.” https://t.co/HJKyNycjyU
“The psychohistoric trend of a planetful of people contains a huge inertia. To be changed it must be met with something possessing a similar inertia. Either as many people must be concerned, or… enormous time for change must be allowed.” Hari Seldon
Begriper panikkänslorna som sätter in när semesterplaner (och investerade pengar) börjar brinna. Fick själv känna på dem i höstas. Säger bara att något kan vara eländigt utan att någon måste avgå. Allt som drabbar oss har inte en chef. Inte ens i Sverige.
"If the situation calls for authoritarianism, it is right to be authoritarian. If the situation calls for democracy: it is good to be democratic." - Clare Graves
I.e. a #metamodern venture / teal organisation must incorporate in several forms to thrive.
But Science also requires leaps of faith (belief of turning magic into reality) and Religion also requires discipline (skepticism of anything new that distracts)
Reduce uncertainty for others as much as you can.
• Uber killed uncertainty for finding a ride
• Amazon killed uncertainty for package delivery
You can kill your boss' uncertainty with timely project updates.
@MatthewPetre / @dollarsanddata
NEW: Airbnb says 61,000 nights booked in 48 hours in Ukraine this week as people across the world make bookings they don't intend to use as a way to raise money for Ukrainians
On March 2/3:
- 34,000 nights booked by US users
- 3,000 from Canadians
- 8,000 from UK
Fullt hus när vår Head of Impact annicaejohansson föreläste hos @kriund om ”hur stor skillnad gör vi egentligen? Att mäta och rapportera effekt i ideell sektor”. https://t.co/F1RHmMQajD
Astounded by how many websites don’t have team photos or staff names - it’s like they want to all be anonymous. It’s not very inviting for a prospective customer.