Claire Drake

Wannabe Theatre Nurse turned passionate IT Service Management Professional - #ITIL #AgileServiceManager.
Loves sparkle and eating chocolate 🍫

[Claire Drake @clairedrake1710]

@TicketmasterCS My sister @JCopperthwaite has tried and left numerous requests for help with tickets for next week with no response. Please contact ASAP.!

[Claire Drake @clairedrake1710]

@MartinSLewis Thank you. Having tried to get through to TUI, I get the same message over and over “we are receiving a higher than usual number of calls and we are not able to answer your call now” then hangs up! Just cannot get through. Been trying for 3 weeks.

[Claire Drake @clairedrake1710]

@MartinSLewis @itvMLshow Hi, I paid for my TUI holiday with gift cards (nearly £7.5k). I’ve received the cancellation email but no refund and can’t get through to TUI to arrange a refund. What options are available? Can I get a cash refund or do I have to accept gift cards? Thx

[Claire Drake @clairedrake1710]

@MartinSLewis #MartinLewis I paid for my TUI holiday with gift cards (nearly £7.5k). I’ve received the cancellation email but no refund and can’t get through to TUI to arrange a refund. What options are available? Can I get a cash refund or do I have to accept gift cards? Thx

[Claire Drake @clairedrake1710]

#WestlifeinCinemas

[Claire Drake @clairedrake1710]

Had a great time presenting at the itSMF conference today. #ITSMF18 #GreatToShare

[Claire Drake @clairedrake1710]

It’s been an amazing day at #ITSM18. Have heard so many great speakers today.
Can’t wait for tomorrow.

[Claire Drake @clairedrake1710]

@itSMFUK #ITSM18
Really looking forward to speaking about my personal journey into Agile Service Management. #excited #sharethexperience

[Claire Drake @clairedrake1710]

@virginmedia Seriously!!! Once again you are doing “maintenance” with NO PRE-WARNING....! This will now cost me £200 in an online exam retake... #TimeToChangeSupplier #HowNotToDoCustomerService 😡

[Claire Drake @clairedrake1710]

@itSMFUK Great presentation by Patrick Bolger at the ITSMF Digital Transformation Event. @patb0512

[Claire Drake @clairedrake1710]

@ClaireAgutter It was great and really informative. I thought the initial informal discussion was engaging.

[Claire Drake @clairedrake1710]

Revamping the image of IT... #SDI18

[Claire Drake @clairedrake1710]

Amazing presentation by Claire Agutter about VeriSM #SDI18

[Claire Drake @clairedrake1710]

#SDI18. Really looking forward to the next couple of days...

[Claire Drake @clairedrake1710]

Hello Twitter! #myfirstTweet