Claire Harrigan

[Claire Harrigan @clairehaz]

EDEN CONFIDENTIAL: Still mad about the boy, Bridget Jones star Renee Zellweger mourns Mr Darcy
via https://t.co/PUIRJG2wtv https://t.co/XylHF3q8in

[Claire Harrigan @clairehaz]

@TicketmasterUK once again you have excelled yourselves! 5 minutes after Coldplay presale opens, thousands of tickets appear on @viagogo ! What happened to your statement on the page about “BOT DETECTORS ARE ENABLED”….utter crap!

[Sarah Tomlinson @SarahTo18396140]

@coldplay @Ticketmaster my ticket for the 20th has been issued for the 17th, according to TM it’s a rolling ticket and can be subject to sudden event or date change so tough they say. Can’t go 17th, had to sell tickets. Only the 19th was changed. I urge not to use TM again!

[Claire Harrigan @clairehaz]

@SarahTo18396140 @coldplay @Ticketmaster @TicketmasterUK A weeks notice is not enough, certainly not when you only notice when you came to print the tickets! PEOPLE HAVE LIVES AND JOBS!!!!!! @TicketmasterCS you are a disgrace!!

[Claire Harrigan @clairehaz]

@SarahTo18396140 @coldplay @Ticketmaster @TicketmasterUK A weeks notice simply isn’t good enough! I bet @TicketmasterCS have been of no help at all!

[Claire Harrigan @clairehaz]

@TicketmasterCS Can you help me out here. Waiting on a refund for Jess Glyn and no other way of contacting you.

[Claire Harrigan @clairehaz]

@ticketfactory Alanis Morissette has been rescheduled for the 4th time and I would now like a refund. How do I go about this? Your website says I need to return the original tickets to your offices but I obviously haven’t received them. Hoping your CS is better the TIcketmaster.

[Claire Harrigan @clairehaz]

@TicketmasterCS no actual reply or resolution after 2 weeks of trying, and your helpdesk closes in 5 minutes. I expect at the very least a goodwill gesture seeing as the tickets will now go to waste and we are out of pocket by £80.

[Claire Harrigan @clairehaz]

@TicketmasterCS oh please, just stop it with the generic replies, it’s been 2 weeks! Last time I use TM, no doubt about that!

[Claire Harrigan @clairehaz]

@TicketmasterCS @GleavesRobot Let me guess….it was a generic response that was of no help at all?? I have an issue with a gig for tonight, I am the lead Booker but cannot attend due to medical reasons. Why should my friend miss out and we waste £80odd?? Never known TM to have such awful service!

[Claire Harrigan @clairehaz]

@TicketmasterCS why are you responding to others when some people have urgent issues for gigs TONIGHT?? I have been awaiting a resolution for almost 2 weeks and was told it had been escalated and I would be contacted well in time before the event. I have heard nothing at all!

[Claire Harrigan @clairehaz]

@TicketmasterCS I’ve been looking for help for 2 weeks! Your help desk is useless and your agents are not much better. A gig in 8 hours and I haven’t heard a thing since my query was “escalated” on Monday!

[Claire Harrigan @clairehaz]

@TicketmasterCS I have a gig in less than 12 hours that I have been trying to change the lead Booker name on for almost 2 weeks. I kept getting generic responses from you but was told last Monday that it had been escalated. I cannot attend due to medical reasons.

[Claire Harrigan @clairehaz]

@angi_inch @TicketmasterCS Did you get any help? I’m in a similar situation, I can’t go due to medical reasons and I’m the lead Booker. I’ve been trying to get a reply for 2 weeks, the gig is in less than 12 hours!

[Claire Harrigan @clairehaz]

@surgical79 @Wendys Not really an option. I work for the largest hospitality company in the UK and when machines are down they are down. They actually work via telephone lines. An employee having the app doesn’t help in the slightest, the payment has to go to the vendor, not an employee.

[Claire Harrigan @clairehaz]

@TicketmasterCS Believe me, if I could still attend then I most certainly would. But why should my friend miss out as well. Genuine fans who have used TM for years and refused to pay inflated costs….not happy, each case should be treated differently!

[Claire Harrigan @clairehaz]

@TicketmasterCS I booked tickets for Gerry Cinnamon in my name but due to medical circumstances I am unable to attend the rescheduled date. Is there any way of changing the name on the ticket so my friend can still go?

[Claire Harrigan @clairehaz]

@TicketmasterCS Of no help at all. An email stating exactly the same as I have read on your website is of no use…I have obviously read this information and that is why I am trying to contact yourselves. I understand the rules but given the current situation, surely this is a common occurrence.