@WestrowHair hi, is it usual for bleach to be left in for 2 hours? That's how long your Leeds salon left my highlights in, after specifically requesting for them not to be left in long as my hair broke off the last time they did this. My hair is now frazzled, as you'd expect.
@MillerHomesUK do you not answer customer service emails? I emailed Thursday and have not even had an acknowledgement email back. I've had to live with a leak and water damage for months with no communication from you... completely unacceptable.