Customer Management Exchange Network

The creator of executive level forums for all things customer - experience, insight, analytics, engagement, loyalty, retention, profitability, ROI...

[Customer Management Exchange Network @cmexchange]

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[Customer Management Exchange Network @cmexchange]

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[Customer Management Exchange Network @cmexchange]

Savvy Investor curates some of the best investment white paper research on #privatewealth #wealthplanning from across the web. Take a look. It's free! @savvyinv

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[Customer Management Exchange Network @cmexchange]

An insightful presentation on #CX from the perspective of football giants FC Bayern München delivered by their Head of Customer Care, Benjamin Steen.

#CX #Travel #Hospitality #CustomerExperience #CustomerService

[Customer Management Exchange Network @cmexchange]

Delighted to have the CX Rockstar himself back with us at #CXETravelHospitality with his unique and interactive approach to driving that #CX strategy home!

#Travel #Hospitality #CustomerExperience #CXRockstar

[Customer Management Exchange Network @cmexchange]

Unbabel’s VP of Marketing Hugo Macedo helped our #CXETravelHospitality audience remove geographical barriers and broaden their target audience through the power of language.

#Unbabel #ProudSponsors #CX #CustomerExperience #CustomerJourney #CustomerService

[Customer Management Exchange Network @cmexchange]

Removing Silos To Improve Efficiency And Enhance Decision-Making featuring Air Canada, Air Malta, and SBB CFF FFS.

3 thought leaders on one stage discussing one of the most prominent topics in #Travel and #Hospitality right now.

Only at #CXETravelHospitality

[Customer Management Exchange Network @cmexchange]

A great start to Day One here at #CXETravelHospitality with a stellar opening keynote from https://t.co/5q2rIpJJFa Founder, Bas Lemmens delivering his presentation on Building a Convenient #UserExperience Through A Better Understanding Of Your Data.

#Travel #Hospitality #CX

[Customer Management Exchange Network @cmexchange]

“We need to change the perception of customer service centres, from cost centres to profit centres”

Great points arising in our panel discussion at the #CXExchangeRetail - ‘Listening To, Understanding and Implementing Results from Customer Insight’

#retail #customerexperience

[Customer Management Exchange Network @cmexchange]

Great opportunity at the CX Exchange for Retail to connect and network with your peers, as well as engage in one-to-one meetings with the most innovative solution providers who can help you address your challenges

#CXExchangeRetail #CX #CXStrategy #customerexperience #retail

[Customer Management Exchange Network @cmexchange]

Day 1 of the #CXExchangeRetail, here at the Hilton London Syon Park, is now underway!

We kick things off with an opening address from our Chair, Ray Biggs, Head of Customer Contact Operations @jlandpartners

#CX #customerexperience #CXStrategy #customerjourney #retail

[Customer Management Exchange Network @cmexchange]

The C-Suite Panel Discussion at the #CCExchangeTelco is on Cultural Transformation from the top down.

Thank you to our c-suite pannelists from @phonecoop, @TalkTalk, @giffgaff and @zeninternet. And Thank you to Owen CX Group Inc. for facilitating the panel!

[Customer Management Exchange Network @cmexchange]

.@owencxgroup CEO Richard Owen hosting our lunch and learn on the Economics of CX. A must for getting your CEO in board! #cxexchangetelco

[Customer Management Exchange Network @cmexchange]

Quick Fire Case Studies at the #CXExchangeTelco! Led by Shanna Pedersen Head Of Customer Experience, Corporate at BT and Arild Haugen Head Of Design & Projects @TelenorGroup

[Customer Management Exchange Network @cmexchange]

The next Think Tank of the #CXExchangeTelco is titled ‘Accelerating Customer Experience in B2B’ and is being led by Marie-Helene Briens Director of Customer Experience for the Enterprise Line of Business, @orange.

[Customer Management Exchange Network @cmexchange]

Michael McCarthy the VP Customer at @virginmedia Ireland is presenting at this year's Customer Experience Exchange for Telecoms. Michael's presentation is titled 'Making It Easy For Our People To Make It Easy For Our Customers' #CXExchangetelco

[Customer Management Exchange Network @cmexchange]

On stage right now at the #CXExchangeTelco is France Heringer-Jallot the EVP CX and Sales at @orange. France is giving a presentation on finding the balance – a digital and human customer experience strategy

[Melissa Burns @lissaburns]

Thank you for having us! @AndrewNStevens @MustafaQuadient

[Customer Management Exchange Network @cmexchange]

Day 2 of the #CXExchangeTelco is starting with a Breakfast Briefing from our sponsors at @ernieappdublin. Delegates are learning how a unique privacy knowledge management platform can revolutionise consent based incentive marketing and data privacy

[Customer Management Exchange Network @cmexchange]

Who's ready for the arcade-mania drinks reception? Thanks to our sponsor at Digital Sense delegates are being transported back to the golden age of gaming, where Pacman, Space Invader & Sega Rally were the latest tech!