Console

Agents for the enterprise. Now @PaloAltoNtwks

[Console @console__]

Console has joined @PaloAltoNtwks.

Read the press release here:
https://t.co/4oT1PyKFYl

[Umesh Khanna 🇨🇦🇺🇸 @forwarddeploy]

🇨🇦🇺🇸150 Canadians all coming together to celebrate home away from home in SF

Thank you @console__ and @lighthousehq_ for helping make it all happen!

Let me know if you're a Canadian also in the bay, would love to have you at the next one!

[Console @console__]

@VCBrags @forwarddeploy @lighthousehq_ no hockey jerseys but plenty of two-fours

[Console @console__]

@bryan_johnson Now do one for Console

[Console @console__]

@_Shark_byte Had to do some serious rearranging, but we carved out some space for it on our new shelf. Thank you!

[Console @console__]

The biggest unlock to automating work fast is context efficiency.

Console is leading the way.

[Console @console__]

At Console, Jim Ketaily leads RevOps, helping the sales team spend less time on administrative work and more time doing what they do best.

Hear Jim share more about his experience so far.

[Console @console__]

Learn more here: https://t.co/CtIWDyax8l

[Console @console__]

Introducing Asset Management in Console.

Managing assets shouldn’t be hard. But even today, it still happens in stale, manually updated spreadsheets or platforms that aren’t connected to the rest of your environment.

Asset Management in Console means every device, app, SaaS tool in one place, connected to context: the people, tickets and systems associated with it. With data pulled automatically from your MDM, procurement platform, and identity provider.

Full lifecycle history with automated depreciation. Audit-ready reporting in a few clicks.

Always accurate. Always up to date.

Book a demo to see it live.

[Console @console__]

Security workflows can be automated (without becoming less secure).

Here are five of the most popular Playbooks security teams rely on to streamline complex, manual workflows.

[Console @console__]

Meet the talented folks who make up Console's newest cohort.

Anvi Banga - Forward Deployed Engineer
Athan Hsiao - VP of Sales
Chase Ortiz - Account Executive
Karthik Kongovi - VP of Operations
Melissa Hosman - Recruiting Ops Coordinator
Sonika Renjen - Forward Deployed Engineer
Stew Ostrow - Account Executive
Will Davenport - Software Engineer

[Console @console__]

A six-month evaluation is great… if you want a decision based on twelve-month-old data. That's why the IT leaders actually moving at the speed of AI run their pilots in weeks.

Here's the 30-day framework.

https://t.co/sAoPSIVRSu

[Console @console__]

The future of ITSM isn’t the only thing we shipped in H1. Here’s just a portion of what the team’s already launched this year.

[Console @console__]

We'll be at @macadminsconf all week. Hop on our free shuttle, swing by our booth, and join our workshop (Thursday, July 9 @ 2:50).

Drop an option+shift+k if we'll see you there.

[Console @console__]

"I cannot tell you the level of stress that came out of my body the minute I saw that."

That's Daniel Macias, Head of IT at @cursor_ai, describing the Monday morning he woke up to find Console had already resolved five access requests before he touched his phone.

Cursor has grown from 80 to 750+ employees in under a year. Danny's team is four people.

Console handles the majority of Tier 1 and Tier 2 requests automatically. Finance uses it to route credit card approvals. Recruiting uses it to provision interview environments. Office operations is up next.

Danny's first hire after bringing Console in wasn't a support person. It was a Staff IT Systems Engineer hired to build.

"The only reason we were able to do that was because of the value Console provided on day one."

Link to the full case study here! https://t.co/YfVCOiNCmp

[Console @console__]

🔊 Proactive Playbooks are live

Instead of waiting for a user request, Console can act on events and schedules automatically:

→ Onboarding kicks off the moment a new hire appears in your HRIS
→ Offboarding runs as soon as a departure is logged
→Access gets reviewed before it becomes a problem

Agents don’t wait. Neither should your team.

[Console @console__]

Introducing Console Inbox: the AI-native service desk that gets better as you use it.

Legacy ticketing systems were built to track work, not get the work done. Tickets pile up, context is missing, and teams spend half their day on triage.

Inbox represents a fundamental shift. Console’s AI resolves every request it can, end-to-end. When it can’t, tickets land in your Inbox with all the context you need to fix the issue fast.

The best part: AI recognizes tickets with recurring patterns and creates new automations so they never become tickets again.

This is the future. IT’s time to build.

Read more here: https://t.co/Ph1PKAfwws

[Console @console__]

After evaluating nine other solutions to replace their legacy tool, @webflow chose Console and reached an 87% auto-resolution rate within the first few weeks.

“There were at least 3 to 4 hours of the day just doing access requests. With Console, entire days are given back to me. It's made such a joy to someone in my position."

Tory Harmon
IT Support Engineer, @webflow

[Console @console__]

@Accel @cursor_ai @thinkymachines @periodiclabs https://t.co/C3y23pIs24

[Console @console__]

So many lists, we might need to use our ticketing system to track them.

Console landed on @Accel’s 2025 US AI 100 Globalscape report on the companies shaping the next wave of AI & cloud.

In good company with @cursor_ai, @thinkymachines, and @periodiclabs!

See the report ↓